Onsite MFD Printer & IT Support Engineer

Apogee; Bath; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Enhanced DBS

Life assurance 4 x salary

Employee Assistance Programme

Discounted Gym Membership

Free flu vaccinations

Staff Reward Scheme

Job summary

Apogee is seeking an Onsite Service Engineer to maintain and support cutting-edge print and IT devices at client sites. You will diagnose, repair, and monitor equipment, train clients, and collaborate with client teams to meet SLAs.

The role requires strong MFD printer expertise, excellent customer service, and a proactive, results-driven mindset. Onsite, five days a week with a 1-hour lunch break.

Qualifications

• Prior experience as an engineer specialising in MFD printers is essential.
• Proven ability to deal with clients in a professional and courteous manner, both remotely and face-to-face.
• Proven ability to understand technical faults and use problem-solving techniques to resolve.
• Experience of Apogee products, processes, and support tools.
• Proven knowledge and experience of basic networking, scanning, and general IT.
• Experience of resolving software issues.
• Ability to follow both verbal and written instructions, and to follow procedures and processes.
• Sense of urgency when required to enable fast working to successfully meet deadlines.
• Ability to work under pressure, handling multiple tasks to ensure timely completion of all aspects of the role.
• Ability to organize workload to ensure maximum output while meeting customer requirements.
• Proven ability to self-motivate and work either as part of an effective team or unsupervised.
• Results-oriented with an excellent record of success.
• Able to logically examine and interpret information from different sources to develop a course of action.
• Flexible approach to work and an ability to embrace change.

Responsibilities

• Diagnose and repair devices to ensure minimal downtime.
• Monitor devices proactively using advanced software.
• Provide training and guidance to clients, empowering them to maximise productivity.
• Collaborate with Apogee and client teams to meet service-level agreements.
• Manage onsite stock of consumables and spare parts effectively.
• Adhere to health and safety standards, along with security and data integrity protocols.

Skills

MFD printers

Customer service

Problem solving

Networking basics

IT literacy

Time management

Teamwork / self-motivation

Ability to follow instructions

Tools

Apogee support tools

Job description

Apogee is seeking an Onsite Service Engineer to maintain and support cutting-edge print and IT devices at client sites. You will diagnose, repair, and monitor equipment, train clients, and collaborate with client teams to meet SLAs.

The role requires strong MFD printer expertise, excellent customer service, and a proactive, results-driven mindset. Onsite, five days a week with a 1-hour lunch break.