IT Technician: Onsite Support for a Research Team

Rosalind Franklin Institute; Harwell; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Hybrid working

Pension up to 18%

Life Assurance

Bus pass discount

Cycle to Work

Perkbox access

Free on-site parking

Job summary

The Rosalind Franklin Institute on Harwell Campus is seeking an IT Technician to join the Operations Team. The role provides day-to-day IT support to researchers and staff, working onsite with an emphasis on resolving tickets and ensuring a reliable IT environment.

You will collaborate with the Advanced Research Computing Team, maintain documentation, and participate in a range of IT projects to develop your technical skills in a stimulating research setting.

Qualifications

• Experience providing IT support in a professional environment.
• Ability to manage and resolve support tickets.
• Willingness to work on-site at Harwell Campus.

Responsibilities

• Serve as the first point of contact for onsite IT support within the Franklin and manage a cloud-based ticketing system.
• Install, configure and maintain software and hardware components of the computer and network systems.
• Diagnose and troubleshoot software and hardware issues.
• Repair and replace damaged computer and network components.
• Support staff troubleshooting computer and network devices.
• Maintain and update technical documentation including the IT Asset Register.
• Assist Head of IT with other tasks as requested.

Skills

IT support

Ticketing system

Hardware maintenance

Software installation

Troubleshooting

Tools

IT Asset Register

Job description

The Rosalind Franklin Institute on Harwell Campus is seeking an IT Technician to join the Operations Team. The role provides day-to-day IT support to researchers and staff, working onsite with an emphasis on resolving tickets and ensuring a reliable IT environment.

You will collaborate with the Advanced Research Computing Team, maintain documentation, and participate in a range of IT projects to develop your technical skills in a stimulating research setting.