Onsite IT Support Technician II — Hands-On & Fast-Paced

Astreya; Greater London; Sur place; GBP 28 000 - 42 000; Plein temps

Résumé du poste

Astreya seeks a Deskside Support Technician II to join our onsite team with a global client in London. The role involves providing onsite and remote end-user support, troubleshooting hardware and software issues, and documenting solutions for the knowledge base.

Responsibilities include meeting SLAs, supporting Level 1 technicians, performing installations and upgrades, and delivering clear, instructional guidance for users.

Qualifications

• General IT knowledge and ability to troubleshoot
• Excellent written and verbal communication skills
• Experience with spreadsheets, workflow and project management tools
• Ability to work independently and follow detailed instructions

Responsabilités

• Engage in client-facing support with professionalism and customer service
• Meet SLAs and provide timely ticket updates
• Follow client policies, standards or safety guidelines
• Provide assistance to Level 1 Technicians and remote support
• Assist with installation, repair, maintenance and testing of IT equipment
• Assist users with hardware ordering and setups
• Create clear instructional guidance for users
• Maintain and update Knowledge Base documentation
• Complete IoT deployments and remote troubleshooting as needed
• Drive IoT deployments to meet deadlines
• Support program objectives and procedures

Connaissances

Independent thinking

Strong communication

Customer service

IT terminology & troubleshooting

Formation

High school diploma or GED

Associate’s degree (A.A) or equivalent

Description du poste

Astreya seeks a Deskside Support Technician II to join our onsite team with a global client in London. The role involves providing onsite and remote end-user support, troubleshooting hardware and software issues, and documenting solutions for the knowledge base.

Responsibilities include meeting SLAs, supporting Level 1 technicians, performing installations and upgrades, and delivering clear, instructional guidance for users.