Deskside IT Support Technician II – Onsite & Remote

Astreya Limited; Greater London; Presencial; GBP 26.000 - 38.000; Jornada completa

Descripción de la vacante

Astreya Limited is seeking a Deskside Support Technician II to join our expanding onsite team with a global client. The role focuses on providing professional, courteous onsite and remote support, diagnosing issues, and producing clear instructional material for users.

You will interact with end users at multiple locations, follow established procedures, and contribute to maintaining high-quality IT service delivery.

Formación

• High school diploma or GED with 0–2 years' related experience.
• Associate degree is acceptable.
• Able to work independently and adapt to client needs.
• Excellent written and verbal communication skills.
• Experience with spreadsheets, workflow and project management applications.

Responsabilidades

• Engage in client-facing support with professionalism and strong customer service.
• Meet SLAs and keep ticket updates current.
• Follow client policies, standards or safety guidelines.
• Provide Level 1 support remotely and onsite at locations.
• Assist in hardware installation, repair, maintenance and testing with quality standards.
• Help users with updates, upgrades, and testing of software.
• Troubleshoot onsite IT equipment including network issues.
• Perform resets and reimages of client hardware.
• Assist users with hardware ordering and setup.
• Create clear, instructional guidance for users.
• Review and maintain Knowledge Base documentation.
• Support IoT deployments at locations and remotely as needed.
• Monitor IoT deployments to meet deadlines.
• Support program objectives and ensure procedures are followed.
• Other duties as required.

Conocimientos

Independent thinking

Communication

IT terminology

Spreadsheets

Project management software

Customer service

Onsite support

Educación

GED or High School Diploma

Associate's degree

Descripción del empleo

Astreya Limited is seeking a Deskside Support Technician II to join our expanding onsite team with a global client. The role focuses on providing professional, courteous onsite and remote support, diagnosing issues, and producing clear instructional material for users.

You will interact with end users at multiple locations, follow established procedures, and contribute to maintaining high-quality IT service delivery.