Onsite IT Support Lead - Windows, Deployments & Hardware

Hewett Recruitment; Larkhill; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

30 days annual leave incl. bank hols

Workplace pension

Modern offices

Flexible hours

Team events

Job summary

Hewett Recruitment is seeking an IT Technical Support Lead for a fully onsite role in Kidderminster. The successful candidate will lead hardware preparation, image loading, configuration, testing, and hands-on customer support, handling 10–20 calls per week and ensuring internal IT runs smoothly.

The role involves owning hardware deployment tasks, resolving issues, and contributing to future technology projects within a small, practical team in modern offices.

Qualifications

• Practical Windows support and device deployment experience.
• Server support knowledge, including troubleshooting an on-premises environment.
• Good hardware diagnostics and general IT troubleshooting skills.
• Clear communication and a helpful approach to customer support.
• A pragmatic attitude, initiative and a willingness to take responsibility.

Responsibilities

• Preparing, configuring and testing hardware before dispatch.
• Deploying prebuilt Windows and Windows IoT images.
• Troubleshooting hardware, Windows and connectivity issues.
• Taking ownership of customer support enquiries through to resolution.
• Supporting the company's on‑premises server, investigating faults and restoring service when needed.
• Resolving everyday internal IT issues and arranging replacement equipment.
• Maintaining technical documentation and improving processes.
• Contributing to upcoming technology projects.

Skills

Windows support

Device deployment

Server support

Hardware diagnostics

IT troubleshooting

Job description

Hewett Recruitment is seeking an IT Technical Support Lead for a fully onsite role in Kidderminster. The successful candidate will lead hardware preparation, image loading, configuration, testing, and hands-on customer support, handling 10–20 calls per week and ensuring internal IT runs smoothly.

The role involves owning hardware deployment tasks, resolving issues, and contributing to future technology projects within a small, practical team in modern offices.