Onsite IT Support — Growth, ITIL & Perks

Carlsberg Group; Hemel Hempstead; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Monthly product allowance

Private medical options

Life Assurance

Company bonus scheme

Access to 24/4 GP services

Enhanced pension contribution

Access to a range of high street-dis15

Job summary

Carlsberg Britvic is seeking an Onsite IT Support professional to join our Hemel Hempstead HQ team. You will provide proactive and reactive end-user IT support across laptops, desktops, mobiles and peripherals, with weekly travel to a south region site.

The role emphasises ITIL-aligned incident, change and knowledge management, and knowledge transfer of Microsoft 365 features to business users. The successful candidate will work in a 7/24 environment, supporting stable IIT services and ensuring

Qualifications

• Experience as process and/or IT support in an operations environment
• Advanced Microsoft 365 User
• Theoretical and operational knowledge of Lifecycle Management best practices (i.e. Incident Management, Change Management, problem Management)
• High level of analytical skills
• You will have empathy, clear communication, problem-solving skills, customer focus, accountability & ownership, adaptability/flexibility and good time management

Responsibilities

• Support for the end-user and solution of the problem on laptop, desktop and mobile devices i.e. iPads, iPhones, Android phones and other tablets, thin clients, hand-held terminals, printers, scanners and more
• Including managing break & fix assignment on the above-mentioned units
• Including Maintenance activities as required (i.e. Apply Printer Maintenance Kits)
• Manage replacement of all applicable end user hardware devices
• Manage bespoke hardware/software IMACD (Install/Move/Add/Change/Delete) enquiry
• Solve common occurring problems with Microsoft applications and other third-party applications
• Microsoft 365 User Workshops and Training
• Password and User Administration
• Local Project Support (Office Moves/Installs)
• Mobile and Landline Telephony Support
• Manage and support of local data room – Hygiene, Audit and Operational access
• Update of service enquiries in Carlsberg’s Service Management System (SNOW)
• Applying ITIL best practices in the delivery of Incident, Change, Problem, Knowledge, and Service Request Management activities
• Support collectively within the team an operation encompassing a 7/24/365 environment*

Skills

Microsoft 365 user

Operations IT support experience

Lifecycle Management knowledge

Analytical skills

Empathy and communication

Tools

ServiceNow

MDM tools

AV systems

Job description

Carlsberg Britvic is seeking an Onsite IT Support professional to join our Hemel Hempstead HQ team. You will provide proactive and reactive end-user IT support across laptops, desktops, mobiles and peripherals, with weekly travel to a south region site.

The role emphasises ITIL-aligned incident, change and knowledge management, and knowledge transfer of Microsoft 365 features to business users. The successful candidate will work in a 7/24 environment, supporting stable IIT services and ensuring