Onsite IT Helpdesk Analyst — On-Call (Nights/Weekends)

Proactive Appointments; Coventry; On-site; GBP 25,000 - 32,000; Full time

Job summary

Proactive Appointments is seeking an IT Helpdesk Support Analyst to join the busy IT team at our Coventry site. You will provide hands-on 1st/2nd line support for office and warehouse users, resolving hardware, software and network issues while delivering strong customer service.

Role involves on-call rota including nights and weekends, so flexibility is essential. On-site work in a fast-paced environment with opportunities to contribute to IT projects and initiatives.

Qualifications

• Strong experience in IT Helpdesk or IT Support.
• Experience using Active Directory for user management and security.
• Experience using SCCM for software deployment and device management.
• Strong printer support and troubleshooting ability.
• Excellent customer service and communication skills.
• Ability to prioritise workloads and work independently.
• Requires full UK driving licence and own vehicle.

Responsibilities

• Provide 1st and 2nd line IT support to office and warehouse users.
• Troubleshoot and resolve hardware, software and network issues.
• Manage user accounts, permissions and security through Active Directory.
• Deploy and maintain devices using SCCM.
• Support printers, label printers and other peripheral devices.
• Assist with setup and troubleshooting of handheld scanners and mobile devices.
• Build, configure and deploy desktops, laptops and hardware.
• Escalate complex issues and maintain ownership to resolution.
• Support IT projects, upgrades and site initiatives as required.
• Participate in on-call rota for out-of-hours assistance.

Skills

IT Helpdesk experience

Active Directory

SCCM

Printer support

Customer service

Communication skills

Independent working

Full UK driving licence

Tools

SCCM

Active Directory

Job description

Proactive Appointments is seeking an IT Helpdesk Support Analyst to join the busy IT team at our Coventry site. You will provide hands-on 1st/2nd line support for office and warehouse users, resolving hardware, software and network issues while delivering strong customer service.

Role involves on-call rota including nights and weekends, so flexibility is essential. On-site work in a fast-paced environment with opportunities to contribute to IT projects and initiatives.