Entry-Level IT Support Engineer — Path to 2nd Line

Uptime Solutions Ltd; Crawley; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

An IT support service provider in Crawley is seeking a First Responder Engineer to provide 1st line support to clients. Initially, this role will be office-based before transitioning to a hybrid model. You'll troubleshoot various technical issues and deliver support with a customer-first approach. Ideal candidates are passionate about IT, have some experience or relevant education, and possess strong communication skills. This role offers growth opportunities and mentorship towards becoming a 2nd line engineer.

Qualifications

• Basic understanding of IT support processes or related certifications.
• Strong customer service orientation and willingness to learn.
• Good verbal and written communication skills.

Responsibilities

• Deliver 1st line IT support for customers.
• Troubleshoot technical issues for clients.
• Log and respond to support tickets using PSA platform.
• Escalate higher-level issues to senior engineers.

Skills

Passion for IT

Customer-first attitude

Basic IT support knowledge

Communication skills

Education

Degree or certification in IT

Tools

Windows 10/11

Office 365

Microsoft Office

Job description

An IT support service provider in Crawley is seeking a First Responder Engineer to provide 1st line support to clients. Initially, this role will be office-based before transitioning to a hybrid model. You'll troubleshoot various technical issues and deliver support with a customer-first approach. Ideal candidates are passionate about IT, have some experience or relevant education, and possess strong communication skills. This role offers growth opportunities and mentorship towards becoming a 2nd line engineer.