Network & IT Support Technician (Onsite)

Machine Mart Ltd; Nottingham; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Staff Discounts

Healthcare Cash plans

Company pension scheme

Life Cover

Access to Retail Trust support services

Discounts on numerous brands

Role specific training and development

Proactive promotion of internal candidates

Paid Breaks

Free Tea & Coffee

Job summary

A leading retail company is seeking a Network Technician to act as the first point of contact for IT assistance. This onsite position involves diagnosing 1st line support issues, managing user environments, and maintaining IT equipment. Candidates should have a Bachelor’s degree in Computing or equivalent experience, along with at least 2 years in a technical support role. Strong skills in Office 365 and troubleshooting are required. Benefits include staff discounts and a pension scheme.

Qualifications

• Prioritize workload and adapt to issues.
• Effective communication skills and rapport building.

Responsibilities

• 1st line support for diagnosing hardware/software faults.
• Manage and support end-users and IT equipment.
• Ensure software licenses are managed appropriately.

Skills

Office 365 Administration & Support

Windows 10 & 11 Administration & Support

Active Directory, Azure and Exchange Administration

Good problem solving ability

Strong communication skills

Basic networking knowledge (TCP, DNS, DHCP, Wi-Fi)

Experience with IT ticketing systems

Excellent troubleshooting skills

Knowledge of PowerShell scripting

Previous experience in an IT support role

Education

Bachelors/Masters Degree in Computing

2+ years experience in Technical Support Role

Tools

Veeam backup

Cisco Meraki

VMware

Job description

A leading retail company is seeking a Network Technician to act as the first point of contact for IT assistance. This onsite position involves diagnosing 1st line support issues, managing user environments, and maintaining IT equipment. Candidates should have a Bachelor’s degree in Computing or equivalent experience, along with at least 2 years in a technical support role. Strong skills in Office 365 and troubleshooting are required. Benefits include staff discounts and a pension scheme.