On-Site IT Support Engineer (Junior) — 1st/2nd Line

drnewitt.vincere.io; Redditch; On-site; GBP 22,000 - 26,000; Full time

Job summary

drnewitt.vincere.io is seeking a Junior IT Support Engineer for a Worcestershire site-based role. You will be the first point of contact for day-to-day IT queries across the business, supporting Windows, Microsoft 365, and hardware issues.

You will gain hands-on experience in 1st and 2nd line support, onboarding new staff, and assisting with IT projects while working closely with the IT Infrastructure Manager in a fast-paced foods manufacturing environment.

Qualifications

• Clear, confident communication with staff at all levels.
• Willingness to learn and develop in IT support.
• Solid understanding of Windows, Microsoft 365, basic networking, and hardware.
• Experience or interest in IT helpdesk is a plus.

Responsibilities

• Provide 1st and 2nd line IT support across the company.
• Set up laptops, PCs, mobiles, user accounts, and access.
• Assist with software updates, patching, and IT security tasks.
• Support IT projects and document maintenance with the IT team.

Skills

Communication

Problem solving

Organizational skills

Customer service mindset

Team collaboration

Tools

Microsoft 365

Windows OS

Basic networking

IT hardware configuration

Job description

drnewitt.vincere.io is seeking a Junior IT Support Engineer for a Worcestershire site-based role. You will be the first point of contact for day-to-day IT queries across the business, supporting Windows, Microsoft 365, and hardware issues.

You will gain hands-on experience in 1st and 2nd line support, onboarding new staff, and assisting with IT projects while working closely with the IT Infrastructure Manager in a fast-paced foods manufacturing environment.