Onsite IT Support Analyst – Chelmsford | Great Benefits

Pure Resourcing Solutions Limited; Essex; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

35-hour week

30 days annual leave + bank holidays

Non-contributory pension 11% employer

Life assurance 3x annual salary

Free onsite parking

Job summary

Pure Resourcing Solutions Limited in Chelmsford is seeking an IT Support Analyst to join the team onsite. You will support users, maintain day-to-day IT operations, and ensure business systems run smoothly across the organisation.

The role is fully onsite with free onsite parking. Responsibilities include resolving issues, delivering user training and maintaining IT assets and documentation.

Qualifications

• Experience in IT support or service desk.
• Strong troubleshooting across software, systems and end-user tech.
• Experience supporting business applications, databases or CRM systems.
• Good knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
• Excellent communication to explain technical issues to non-technical users.
• Well-organised, customer-focused with multitasking ability.
• Full UK driving licence with vehicle for occasional site travel.

Responsibilities

• Provide first-line support for business systems and core applications.
• Act as onsite point of contact for IT issues, coordinating with outsourced IT support.
• Troubleshoot hardware, software and applications; escalate when required.
• Deliver user training, IT inductions and practical guidance to staff.
• Support setup, maintenance and troubleshooting of end-user devices and IT equipment.
• Maintain records of IT assets, support issues and system updates.

Skills

IT support

Troubleshooting

Software & CRM

Microsoft 365

Communication

Organisation

Driving licence

Job description

Pure Resourcing Solutions Limited in Chelmsford is seeking an IT Support Analyst to join the team onsite. You will support users, maintain day-to-day IT operations, and ensure business systems run smoothly across the organisation.

The role is fully onsite with free onsite parking. Responsibilities include resolving issues, delivering user training and maintaining IT assets and documentation.