Hybrid IT Helpdesk Analyst – End-User Support

Chelmsford Star Co-op; Lichfield; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Colleague benefits

Job summary

Chelmsford Star Co-op is seeking an IT Helpdesk Analyst to provide technology support to internal customers across Retail, Funeral and Support Centre functions. You will resolve incidents and requests, manage tickets within agreed timeframes and liaise with IT teams during major outages.

You should have a technical background, excellent communication skills and the ability to translate technical language for end users. Hybrid working from Lichfield and home working offered.

Qualifications

• Technical background with IT knowledge.
• Strong communication to translate technical terms to end users.
• Ability to manage workload and prioritise tickets.

Responsibilities

• Provide technology support to internal customers across Retail, Funeral and Support Centre.
• Resolve incidents and requests; manage tickets within agreed timeframes.
• Liaise with other IT support teams and coordinate during major outages.
• Minimise business impact from incidents and act as a point of contact during outages.

Skills

Technical background

Strong communication skills

Ticket management

Job description

Chelmsford Star Co-op is seeking an IT Helpdesk Analyst to provide technology support to internal customers across Retail, Funeral and Support Centre functions. You will resolve incidents and requests, manage tickets within agreed timeframes and liaise with IT teams during major outages.

You should have a technical background, excellent communication skills and the ability to translate technical language for end users. Hybrid working from Lichfield and home working offered.