Senior IT Service Desk Engineer

Harvey Nash; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

Harvey Nash is recruiting a Senior IT Service Desk Engineer for our London campus, delivering high-level technical support to staff, students and professors on an onsite basis.

The role focuses on resolving complex issues, improving IT services, and supporting a diverse user base while contributing to technology projects and service improvements.

Qualifications

• Extensive Microsoft 365, Teams and desktop support experience.
• Strong knowledge of cloud, mobile, Apple Mac and business technologies.
• Experience working within structured IT Service Management environments.
• Strong Active Directory, Group Policy, Azure and Intune knowledge.
• Experience with Azure Backup, Sophos Central, SCCM and PowerShell.
• Experience with Asimut and PaperCut desirable.
• Excellent customer service and communication skills.
• Strong problem-solving, organisation and prioritisation abilities.
• Ability to work independently and collaboratively.

Responsibilities

• Provide advanced technical support to staff, students and professors.
• Solve complex technical issues and continually improve IT services.
• Support users and contribute to wider technology projects.

Skills

Microsoft 365

Teams

desktop support

cloud

mobile

Apple Mac

Active Directory

Group Policy

Azure

Intune

SCCM

PowerShell

Sophos Central

Asimut

PaperCut

customer service

communication

problem-solving

Tools

SCCM

PowerShell

PaperCut

Sophos Central

Azure Backup

Intune

Job description

Location: London – Onsite (5 days a week)

I’m currently recruiting for a Senior IT Service Desk Engineer to join an established Technology team, providing advanced technical support to staff, students and professors.

This is a great opportunity for an experienced Service Desk professional who enjoys solving complex technical issues, improving IT services and supporting users while contributing to wider technology projects.

• Extensive Microsoft 365, Teams and desktop support experience
• Strong knowledge of cloud, mobile, Apple Mac and business technologies
• Experience working within structured IT Service Management environments
• Strong Active Directory, Group Policy, Azure and Intune knowledge
• Experience with Azure Backup, Sophos Central, SCCM and PowerShell
• Experience with Asimut and PaperCut desirable
• Excellent customer service and communication skills
• Strong problem-solving, organisation and prioritisation abilities
• Ability to work independently and collaboratively

A friendly, flexible and customer-focused approach is essential, along with the confidence to share technical knowledge, challenge ideas constructively and help drive practical improvements.

#ITJobs #ServiceDesk #ITSupport #LondonJobs #TechJobs #Microsoft365 #Azure #Intune #SCCM #Recruitment