Onsite IT Support

Britvic plc; Hemel Hempstead; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Monthly product allowance

Private Medical options

Life Assurance

Company bonus scheme

Access to 24/7 GP services

Enhanced pension contribution

Generous holiday

Job summary

Carlsberg Britvic HQ in Hemel Hempstead seeks an experienced IT support professional to join a 7/24/365 operations team. You will assist end-users on laptops, desktops, and mobile devices, manage IMACD requests, and deliver Microsoft 365 workshops while applying ITIL practices to incidents and changes.

You will work on site with occasional travel to a southern UK site, supporting IT stability and knowledge transfer across the business.

Qualifications

• Experience in end-user IT support in an operations environment.
• Advanced Microsoft 365 user.
• Theoretical and operational knowledge of Lifecycle Management (Inc. Incident/Change/Problem).
• Strong analytical and communication skills; stakeholder engagement.
• Driving licence is essential to fulfil travel requirements.

Responsibilities

• Provide end-user support on laptops, desktops and mobile devices.
• Manage break & fix assignments for end-user devices.
• Perform maintenance activities (e.g., printer maintenance kits).
• Manage replacement of end-user hardware devices.
• Handle IMACD requests (Install/Move/Add/Change/Delete).
• Resolve issues with Microsoft apps and third-party applications.
• Conduct Microsoft 365 user workshops and training.
• Handle password and user administration.
• Support local projects (office moves/installs).
• Provide mobile and landline telephony support.
• Support AV in meeting rooms and MS Teams equipment.
• Oversee local data room hygiene and access control.
• Update service requests in ServiceNow SNOW.
• Apply ITIL practices in incident, change, problem, knowledge, and service requests.
• Support 24/7/365 operations.

Skills

Microsoft 365

ITIL

Customer service

Problem solving

Communication

Stakeholder management

ServiceNow

MDM tools

AV systems

Driving licence

Education

ITIL 4 Foundation

Microsoft Certified: Azure Fundamentals

CompTIA A+

Cisco CCNA

Tools

ServiceNow

MDM tools

AV systems

Job description

The role will be based in the Carlsberg Britvic HQ office in Hemel Hempstead, with expected travel to another site location in the south region of the UK once per week. Travel to other locations will be by exception. Providing proactive and reactive support for end user on site IT services Supporting stable and reliable operations of IIT managed services and applications. Specifically responsible for securing that all IT structure and IT equipment is handled in the way expected by IIT which is In line with agreed Group, IIT and market objectives - underlined by Carlsberg Britvics Growth Culture Principles Behaviours, and the procedures around it, with a large focus on knowledge transfer of Microsoft 365 functionality into the business end users Role Responsibilities:

• Support for the end-user and solution of the problem on laptop, desktop and mobile devices i.e. iPads, iPhones, Android phones and other tablets, thin clients, hand-held terminals, printers, scanners and more
• Including managing "break & fix" assignment on the above-mentioned units
• Including Maintenance activities as required (i.e. Apply Printer Maintenance Kits)
• Manage replacement of all applicable end user hardware devices
• Manage bespoke hardware/software IMACD (Install/Move/Add/Change/Delete) enquiry
• Solve common occurring problems with Microsoft applications and other third-party applications
• Microsoft 365 User Workshops and Training
• Password and User Administration
• Local Project Support (Office Moves/Installs)
• Mobile and Landline Telephony Support
• Audio/Visual Support (Meeting rooms, MS Teams equipment, Screens, Displays)
• Manage and support of local data room - Hygiene, Audit and Operational access
• Update of service enquiries in Carlsberg's Service Management System (SNOW)
• Applying ITIL best practices in the delivery of Incident, Change, Problem, Knowledge, and Service Request Management activities
• Support collectively within the team an operation encompassing a 7/24/365 environment

  Experience as process and/or IT support in an operations environment

• Advanced Microsoft 365 User
• Theoretical and operational knowledge of Lifecycle Management best practices (i.e. Incident Management, Change Management, problem Management)
• High level of analytical skills
• You will have empathy, clear communication, problem-solving skills, customer focus, accountability & ownership, adaptability/flexibility and good time management
• Able to build and maintain stakeholder relationships at all levels
• Experience with ServiceNow, AV systems and MDM tools desirable
• Good Standard of Maths and English
• "ITIL 4 Foundation Certificate in IT Service Management" or equivalent is desirable
• Professional certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Cisco CCNA are desirable.
• Driving Licence essential - own transport required

  Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic's brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, poppi, Lipton Iced Tea and Rockstar Energy.

With a strong national footprint, the Carlsberg Britvic business includes 5 production facilities and 16 logistics depot's servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed., This is an exciting time to join our newly formed business - with their incredible individual history's, innovation of products and some of the UK's most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.

Competitive Salary with extensive benefits:

• Monthly product allowance - alcoholic & non-alcoholic options available
• Private Medical options
• Life Assurance
• Company bonus scheme
• Access to 24/7 GP services
• Enhanced pension contribution
• Generous holiday (inc bank holidays)
• Access to a range of high street discounts