Field Engineer

Britvic; Canterbury; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Monthly product allowance

Private Medical options

Life Assurance

Company bonus scheme

24/7 GP services

Enhanced pension contribution

Generous holiday

High street discounts

Job summary

Carlsberg Britvic is seeking a Technical Services Representative to install, service and repair our soft drinks equipment at customer sites across Leeds. You will deliver a professional first impression and provide tips to serve the best drinks.

You'll join a field-based role with comprehensive training, a company van provided, and a strong benefits package. Weekend/Bank holiday cover may apply, with 42-hour week and wide support network to ensure top service.

Qualifications

• This role requires a full, clean UK manual driving licence.
• Experience with drink dispense equipment or similar technical equipment is preferred; training will be provided.
• Strong problem-solving, interpersonal and customer service skills are essential.

Responsibilities

• Install, service, diagnose and repair soft drinks dispense and chiller equipment at customer sites across Leeds.
• Carry out planned preventive maintenance to ensure equipment reliability and minimise downtime.
• Diagnose faults and complete repairs with a first-time fix where possible.
• Educate customers on equipment operation and basic fault finding.
• Provide technical advice to improve uptime and performance.
• Maintain service records and complete required documentation.
• Manage van stock, tools and spare parts for customer visits.
• Build positive relationships with customers through high-quality service.

Skills

Driving licence

Technical repairs

Customer service

IT literacy

Problem solving

Tools

Service hand tools

IT service reports

Job description

Job Title: Technical Services Representative

Location: Field-based role covering customer sites across Leeds

Job Length: Permanent

Working Hours: Monday to Friday, 42 hrs a week. There will be requirement to cover some weekends and Bank holidays

Competitive Salary with extensive benefits:

• Monthly product allowance – alcoholic & non-alcoholic options available
• Private Medical options
• Life Assurance
• Company bonus scheme
• Access to 24/7 GP services
• Enhanced pension contribution
• Generous holiday
• Access to a range of high street discounts

Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic’s brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Iced Tea and Rockstar Energy.

With a strong national footprint, the Carlsberg Britvic business includes 5 production facilities and 16 logistics depot’s servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed.

About the role:

As a Technical Services Representative, you’ll be a brand ambassador by delivering a simply professional first impression to our customers. Preparation and presentation are key to delivering a perfect visit that meets our customer’s expectations. You’ll use your skills to install, maintain and repair our soft drinks equipment in a variety of business premises across Leeds. You’ll also share advice and tips with customers on how to serve the very best drinks every times. No two days are the same, which means you’ll always be learning and finding new challenges to get stuck into.

Your commitment to our products and everything else that we have to offer will be a driving factor in how well you do in the role. To perform well in this position, you’ll have a methodical approach to solving problems, be skilled at fixing things, but most importantly, get a real buzz out of helping people. When you join, you’ll be given comprehensive training in the role, as well as continuous on-going support.

Role Responsibilities:

• Install, service, diagnose and repair soft drinks dispense and chiller equipment at customer sites across Leeds.
• Carry out planned preventative maintenance to ensure equipment reliability and minimise downtime.
• Diagnose faults and complete repairs efficiently, ensuring first-time fix where possible.
• Educate customers on equipment operation, basic fault finding and food hygiene best practices.
• Provide technical advice and support to improve equipment uptime and performance.
• Maintain accurate service records and complete all required documentation.
• Manage van stock, tools and spare parts to ensure readiness for customer visits.
• Build positive relationships with customers by providing an high-quality service experience.

Experience and Key Attributes:

• Full, clean UK manual driving licence (essential).
• Company van provided for business use.
• Previous experience working with drink dispense equipment or similar technical/mechanical equipment; full training will be provided.
• Practical and problem-solving skills with the ability to diagnose and resolve technical issues.
• Solid interpersonal and customer service skills, with the ability to build positive, lasting relationships.
• Able to adjust quickly, able to respond effectively to changing priorities and daily challenges.
• Skilled using IT systems to complete service reports, manage workload and communicate effectively.
• Able to work With minimal supervision, manage your own schedule and prioritise tasks effectively.
• A result-driven approach with a clear focus on delivering effective customer service.
• Commitment to working safely and following health and safety procedures.

Key Performance Measures:

• All activities completed to standard, delivering a perfect serve every time
• Number of repeat service calls reduced
• Minimal service calls following installs Diagnosis, repair and exchange of capital equipment – coolers, bar valves
• Site time reduction
• Great Carlsberg Britvic Technician Audits – Health & Safety, preparation for work day/week

This is an exciting time to join our newly formed business – with their rich individual history’s, innovation of products and some of the UK’s most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.