Onsite IT Support Technician — AV & Meeting Room Specialist

Codestone Group; Greater London; On-site; GBP 28,000 - 34,000; Full time

Job summary

Codestone Group in London is seeking an Onsite IT Support Technician to deliver hands-on technical support at client sites. You will support desktops, laptops, mobile devices and Microsoft 365, while also managing AV and meeting room technology and coordinating live events.

The role is customer-facing and requires strong communication as you balance multiple tasks in a fast-paced environment. You will handle incidents from start to finish, work with networking and servers, and look for ways to

Qualifications

• Experience in a customer-facing IT support, service desk or onsite/desk-side support role.
• Experience troubleshooting hardware, software and connectivity issues.
• Experience supporting Microsoft 365, including Teams, Exchange, SharePoint and OneDrive.
• An understanding of networking, servers and IT infrastructure.
• Experience with AV equipment, meeting rooms or event technology.
• The ability to prioritise multiple requests and remain calm when things get busy.
• A proactive approach, taking ownership of issues rather than simply passing them on.
• Strong communication skills, with the ability to explain technical issues clearly to non-technical users.

Responsibilities

• Providing face-to-face and desk-side support for desktops, laptops, mobile devices and Microsoft 365 applications.
• Troubleshoot hardware and software issues and manage user accounts.
• Help users get the most from meeting room technology, including AV equipment and video conferencing.
• Support core IT services, including networking, servers and virtual environments.
• Manage incidents through the service desk and document solutions, maintaining asset records.
• Look for ways to improve processes and use digital tools to enhance the support experience.

Skills

Customer support

Service desk

Troubleshooting

Microsoft 365

AV support

Networking

Communication

Ownership

Tools

Microsoft 365

Active Directory

Exchange Hybrid

Azure

Intune

SharePoint

OneDrive

VMware

Hyper-V

Networking gear

AV equipment

Job description

Codestone Group in London is seeking an Onsite IT Support Technician to deliver hands-on technical support at client sites. You will support desktops, laptops, mobile devices and Microsoft 365, while also managing AV and meeting room technology and coordinating live events.

The role is customer-facing and requires strong communication as you balance multiple tasks in a fast-paced environment. You will handle incidents from start to finish, work with networking and servers, and look for ways to