Onsite IT Support Technician – AV & Meetings

Codestone Group Ltd; Greater London; On-site; GBP 28,000 - 34,000; Full time

Job summary

Codestone Group Ltd is seeking an Onsite IT Support Technician for a central London client site. This hands-on, customer-facing role covers desktops, devices and Microsoft 365, with a focus on resolving issues quickly. You will support AV and meeting room technology, live events, and core IT services (networking, servers, virtualization).

Incidents are managed end-to-end with clear documentation. The ideal candidate has customer-facing IT support experience, strong troubleshooting skills, and

Qualifications

• Experience in a customer-facing IT support, service desk or onsite/desk-side role.
• Confidence troubleshooting hardware, software and connectivity issues.
• Experience supporting Microsoft 365, including Teams, Exchange, SharePoint and OneDrive.
• An understanding of networking, servers and IT infrastructure.
• Experience with AV equipment, meeting rooms or event technology.
• The ability to prioritise multiple requests and remain calm when things get busy.
• A proactive approach, taking ownership of issues rather than simply passing them on.
• Strong communication skills, with the ability to explain technical issues clearly to non-technical users.

Responsibilities

• Providing face-to-face and desk-side support for desktops, laptops, mobile devices and Microsoft 365 applications.
• You'll troubleshoot hardware and software issues, manage user accounts and access, and help keep the working environment running smoothly.
• Helping users get the most from meeting room and event technology, including AV equipment, video conferencing and presentation systems.
• Supporting core IT services, including networking, wireless connectivity, servers and virtual environments.
• Managing incidents through the service desk, keeping users informed and ensuring issues are resolved within agreed SLAs.
• You'll document solutions, maintain equipment and asset records, and take ownership of requests from start to finish.
• Looking for ways to improve how we work, embracing AI and digital tools to reduce manual tasks, improve efficiency and enhance the support experience.

Skills

Customer-facing IT support

Troubleshooting hardware

Microsoft 365 support

Networking knowledge

AV equipment experience

Multitasking & prioritisation

Clear communication

Ownership & initiative

Job description

Codestone Group Ltd is seeking an Onsite IT Support Technician for a central London client site. This hands-on, customer-facing role covers desktops, devices and Microsoft 365, with a focus on resolving issues quickly. You will support AV and meeting room technology, live events, and core IT services (networking, servers, virtualization).

Incidents are managed end-to-end with clear documentation. The ideal candidate has customer-facing IT support experience, strong troubleshooting skills, and