Onsite IT/OT Support Engineer (Field Tech)

Iron Systems, Inc; King's Lynn; On-site; GBP 42,000 - 64,000; Full time

Job summary

Iron Systems, Inc. seeks an OSS Engineer to deliver onsite End User Services and IT/OT support at client production sites. You will act as the local IT representative, supporting end-user devices, production workstations, IoT/OT equipment, and coordinating with infrastructure and automation teams.

Responsibilities include deskside support, device IMACD, asset management, incident response, and policy compliance. Some travel to nearby sites and on-call coverage may be required.

Qualifications

• 3–8 years of End User Support / OSS experience.
• Experience in manufacturing or industrial environments preferred.
• Valid driving license; travel to nearby sites may be required.

Responsibilities

• Act as the primary onsite IT contact for business users and production teams.
• Provide deskside support for Windows workstations, laptops, mobile devices, and tablets.
• IMACD of user devices and peripherals.
• Support Microsoft Office and standard corporate applications.
• Manage hardware lifecycle activities, asset tracking, and inventory management.
• Participate in major incident resolution and business continuity activities.
• Coordinate with Service Desk, Infrastructure, Workplace, Security, and Application teams.
• Support field services, vendor escorting, hardware installations, and cabling activities.
• Ensure compliance with Client IT policies and safety requirements.
• Provide first-line support for production-related workstations and manufacturing systems.
• Assist with OT/IT integration activities while escalating per procedures.
• Coordinate with OT, Automation, Network, Security, and Infrastructure teams.

Skills

Windows 10/11 Admin

Microsoft 365 Apps

Active Directory

Hardware & Asset Mgmt

Networking Fundamentals

Printing Technologies

ITSM Tools

Production OT Knowledge

Manufacturing IT Exposure

Incident/Problem/Change Mgmt

Tools

ServiceNow

Remedy

Job description

Iron Systems, Inc. seeks an OSS Engineer to deliver onsite End User Services and IT/OT support at client production sites. You will act as the local IT representative, supporting end-user devices, production workstations, IoT/OT equipment, and coordinating with infrastructure and automation teams.

Responsibilities include deskside support, device IMACD, asset management, incident response, and policy compliance. Some travel to nearby sites and on-call coverage may be required.