Onsite IT Lead: Executive Support & Workspace Tech

Arriva Limited; Camden Town; On-site; GBP 42,000 - 62,000; Full time

Job summary

Arriva Limited is seeking an Executive IT Site Engineer to join our Digital & Technology team at Lacon House, Holborn. You will be the face of IT support for colleagues, contractors and visitors, delivering hands‑on technical support across devices and collaboration tools.

The role focuses on incident ownership, 2nd/3rd line support, and coordinating resolutions with stakeholders, ensuring a high‑quality service and a seamless technology experience.

Qualifications

• Corporate office IT support experience.
• Strong troubleshooting and customer service experience.
• Experience with Windows 11 and Microsoft 365.
• Administration of Active Directory and Entra ID.
• Experience with Intune and device management.
• Familiarity with ITSM platforms (e.g., Ivanti).
• Excellent communication and stakeholder engagement.

Responsibilities

• Provide dedicated onsite IT support at Lacon House.
• Serve as primary IT presence in the building, delivering a professional service.
• Deliver 2nd/3rd line support across hardware, software, networking and collaboration tech.
• Support meeting rooms, video conferencing and collaboration technologies.
• Manage incidents via Ivanti ITSM and document resolutions.
• Maintain IT asset records and onsite stock levels.
• Coordinate with specialist technology teams for escalations.

Skills

IT support

Windows 11

Microsoft 365

Active Directory

Entra ID

Intune

Ivanti ITSM

Communication skills

Problem solving

Stakeholder engagement

Tools

Ivanti ITSM

Intune

Active Directory

Entra ID

Job description

Arriva Limited is seeking an Executive IT Site Engineer to join our Digital & Technology team at Lacon House, Holborn. You will be the face of IT support for colleagues, contractors and visitors, delivering hands‑on technical support across devices and collaboration tools.

The role focuses on incident ownership, 2nd/3rd line support, and coordinating resolutions with stakeholders, ensuring a high‑quality service and a seamless technology experience.