Exec IT Site Engineer

Arriva Limited; Camden Town; On-site; GBP 42,000 - 62,000; Full time

Job summary

Arriva Limited is seeking an Executive IT Site Engineer to join our Digital & Technology team at Lacon House, Holborn. You will be the face of IT support for colleagues, contractors and visitors, delivering hands‑on technical support across devices and collaboration tools.

The role focuses on incident ownership, 2nd/3rd line support, and coordinating resolutions with stakeholders, ensuring a high‑quality service and a seamless technology experience.

Qualifications

• Corporate office IT support experience.
• Strong troubleshooting and customer service experience.
• Experience with Windows 11 and Microsoft 365.
• Administration of Active Directory and Entra ID.
• Experience with Intune and device management.
• Familiarity with ITSM platforms (e.g., Ivanti).
• Excellent communication and stakeholder engagement.

Responsibilities

• Provide dedicated onsite IT support at Lacon House.
• Serve as primary IT presence in the building, delivering a professional service.
• Deliver 2nd/3rd line support across hardware, software, networking and collaboration tech.
• Support meeting rooms, video conferencing and collaboration technologies.
• Manage incidents via Ivanti ITSM and document resolutions.
• Maintain IT asset records and onsite stock levels.
• Coordinate with specialist technology teams for escalations.

Skills

IT support

Windows 11

Microsoft 365

Active Directory

Entra ID

Intune

Ivanti ITSM

Communication skills

Problem solving

Stakeholder engagement

Tools

Ivanti ITSM

Intune

Active Directory

Entra ID

Job description

At Arriva, we're connecting communities across the UK and Europe through safe, reliable and sustainable transport. Operating in 11 countries and delivering more than 1.5 billion passenger journeys each year, we're on an exciting journey as we continue to evolve our business and invest in our future. As part of this, we're looking for an Executive IT Site Engineer to join our Digital & Technology team and become a part of the dedicated onsite IT presence at Lacon House, Holborn. The Opportunity Technology plays a vital role in keeping our business connected and operating effectively. As our Executive IT Site Engineer, you'll be the face of IT support within our London Head Office, providing a high-quality, responsive service to colleagues across the business, including senior stakeholders and visitors. You'll deliver hands‑on technical support across workplace technology, end‑user devices and collaboration tools, ensuring users receive an exceptional service and a seamless technology experience. Working closely with teams across Digital & Technology, you'll take ownership of incidents and service requests, coordinate resolutions and help drive continual service improvement. This is an excellent opportunity for someone who enjoys combining strong technical expertise with outstanding customer service and stakeholder engagement.

What You'll Be Doing

• Providing dedicated onsite IT support for colleagues, contractors and visitors based at Lacon House
• Acting as the primary IT presence within the building, delivering a professional and customer‑focused service
• Delivering 2nd and 3rd line support across hardware, software, networking and workplace technologies
• Providing white‑glove support to senior stakeholders and executive leadership teams where required
• Supporting meeting rooms, video conferencing systems, digital displays and collaboration technologies
• Managing incidents and service requests through our IT Service Management platform (Ivanti)
• Troubleshooting and resolving issues relating to laptops, monitors, docking stations, printers, mobile devices and meeting room equipment
• Supporting Microsoft 365 applications and Windows 11 devices
• Administering user accounts and access requests within Active Directory and Entra ID
• Configuring, deploying and maintaining laptops, mobile devices and peripherals using Intune
• Coordinating with specialist technology teams to resolve escalated issues
• Maintaining accurate IT asset records and onsite stock levels
• Creating and maintaining technical documentation and knowledge articles
• Supporting project activity affecting the Lacon House site
• Identifying opportunities to improve services and reduce recurring issues through proactive problem management

What We're Looking For

• Previous IT support experience within a corporate office environment
• Strong troubleshooting and problem‑solving skills
• Experience supporting Windows 11 devices
• Experience supporting Microsoft 365 applications and services
• Active Directory and Entra ID administration experience
• Experience deploying and supporting laptops and mobile devices using Intune
• Experience supporting meeting room and collaboration technologies
• Experience working with an IT Service Management (ITSM) platform
• Excellent verbal and written communication skills
• The ability to manage multiple priorities and work effectively under pressure
• A proactive, professional and customer‑focused approach

Desirable experience includes

• Basic networking knowledge
• ITIL Foundation certification

Why Join Arriva?

This is a highly visible role where you'll become a trusted technology partner to colleagues across our London office. You'll have the opportunity to make a genuine impact on the day‑to‑day technology experience of our users while working with a broad range of systems, technologies and stakeholders across the business. If you're passionate about technology, enjoy solving problems and take pride in delivering exceptional customer service, we'd love to hear from you.

Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys. With buses, trains, coaches, trams, waterbuses, bike‑sharing systems, on‑demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day. The activities of Arriva are divided into four business units: UK Bus, UK Trains, The Netherlands and Mainland Europe. Arriva has passenger transport operations in the Czech Republic, Croatia, Hungary, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain and the United Kingdom, and also operates a rolling stock leasing company in Romania.

Thanks for your interest in working on our team!! Our expansion is opening up exciting prospects! As our team grows, we’re on the lookout for the brightest talent to join us. Our ongoing success hinges on this! We’re grateful for your consideration to become a part of our dynamic team!