Enterprise IT Support Analyst — Hands-On, On-Call & Growth

Aplaro Ltd; Greater London; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

30 days leave

Pension plan 9%

Healthcare

Cycle-to-work

Lunch provided

Barista bar

Company events

Job summary

G-Research, headquartered in London, seeks an IT Support team member to monitor and resolve issues across Windows and Linux environments, manage user access and assist with Exchange/Office deployments.

You will participate in a shared on-call rota to support critical systems outside core hours and have opportunities for mentorship and career development within a fast-paced infrastructure team.

Qualifications

• Two years’ IT support or service desk experience.
• Bachelor’s or equivalent degree (2:1 or higher).
• Strong customer service and methodical troubleshooting skills.

Responsibilities

• Monitor and maintain Windows environments with Linux exposure.
• Manage user access with Active Directory and Azure AD.
• Support Microsoft Exchange, Office and Outlook for end users.
• Troubleshoot networking and connectivity issues across workstations and servers.
• Automate routine tasks using PowerShell and Jenkins.
• Coordinate onboarding of new employees and document ticket lifecycle in Jira.

Skills

Windows support

Active Directory

Jira

PowerShell

Jenkins

Customer service

On-call support

Networking basics

Education

2:1 degree or higher

Tools

SCCM

Office 365

Azure AD

Job description

G-Research, headquartered in London, seeks an IT Support team member to monitor and resolve issues across Windows and Linux environments, manage user access and assist with Exchange/Office deployments.

You will participate in a shared on-call rota to support critical systems outside core hours and have opportunities for mentorship and career development within a fast-paced infrastructure team.