Onsite IT Help Desk Technician – Newcastle

Trimble Inc.; Newcastle upon Tyne; On-site; GBP 27,000 - 37,000; Full time

Job summary

Trimble Inc. in Newcastle upon Tyne is seeking an IS Help Desk Technician to be the face of Corporate Information Systems. You will provide on-site support to end users and collaborate with global IS teams to keep employees productive.

Key duties include desktop support, hardware/software deployment, ticket lifecycle management, and inventory control. Strong customer service, communication, and technical skills are essential in this fast-paced environment.

Qualifications

• 2–3 years of related IT help desk experience.
• Proficient in English (spoken and written).
• Experience with Windows, macOS, Linux and mobile devices.
• ITIL and CompTIA A+ certifications preferred.
• Excellent customer service and communication skills.
• Ability to document information in ITSM systems.

Responsibilities

• Provide on-site desktop support for end users in Newcastle.
• Deploy hardware and software to users.
• Maintain high level of customer service and professionalism.
• Coordinate ticket lifecycle and collaborate with IS staff.
• Troubleshoot hardware and devices (Dell, Apple, mobile).

Skills

Customer service

Communication

Problem solving

Technical skills

Troubleshooting

Education

ITIL Certification

CompTIA A+

Tools

Windows

macOS

Linux

Google Workspace

ITSM systems

Printer & conference room devices

Job description

Trimble Inc. in Newcastle upon Tyne is seeking an IS Help Desk Technician to be the face of Corporate Information Systems. You will provide on-site support to end users and collaborate with global IS teams to keep employees productive.

Key duties include desktop support, hardware/software deployment, ticket lifecycle management, and inventory control. Strong customer service, communication, and technical skills are essential in this fast-paced environment.