Internal IT Engineer: Service Desk & Security Enabler

Partnerize; Newcastle upon Tyne; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Enhanced parental leave

Enhanced pension contributions

Cycle to Work scheme

Eye Care Vouchers

Private Medical Insurance

Life Assurance

Wellness program

Job summary

Partnerize is seeking an Internal IT Engineer to ensure the business runs smoothly across security, infrastructure, applications and IT services. You will support end users, manage tickets, and maintain a wide range of IT systems with the wider Tech-Ops group.

Occasional travel to the Newcastle office 1-2 times per month is required. You will work from a fast-paced environment, document processes, and help enable business goals by providing reliable IT services and clear communications to both

Qualifications

• Experience in a help/service desk support role managing service requests in a ticketing system.
• Experience of end user technical support, resolving customer issues in a timely manner.
• Experience supporting end user Windows devices.
• Experience managing Microsoft infrastructure.
• Knowledge of MDM/UEM systems.
• Working to deadlines with planning and organisational skills.
• Writing user and technical guides along with standard operating procedures.
• Excellent written and verbal communication skills.
• Experience maintaining and supporting Google Workspace, Office365, Azure Active Directory, Slack & Zoom.

Responsibilities

• Work with teams to ensure technical issues and projects are correctly managed.
• Respond to incoming requests following standard operating procedures.
• Review and improve support processes and SOPs.
• Monitor tickets to meet SLAs and OLAs.
• Provide clear ticket updates with technical and non-technical information.
• Collaborate with resolver groups to improve IT solutions.
• Report performance to the Internal IT Lead.
• Manage and monitor IT support tickets to ensure smooth operations.
• Investigate and resolve major incidents.
• Assist in change approvals and post-incident analyses.
• Create and update technical documentation.
• Support global customers.
• Translate technical information into business language.

Skills

Helpdesk

Windows support

Microsoft infrastructure

MDM/UEM

Documentation

Communication

Ticketing systems

Security awareness

VPN management

Tools

Google Workspace

Office 365

Azure Active Directory

Slack

Zoom

Jira Service Desk

Job description

Partnerize is seeking an Internal IT Engineer to ensure the business runs smoothly across security, infrastructure, applications and IT services. You will support end users, manage tickets, and maintain a wide range of IT systems with the wider Tech-Ops group.

Occasional travel to the Newcastle office 1-2 times per month is required. You will work from a fast-paced environment, document processes, and help enable business goals by providing reliable IT services and clear communications to both