Onsite Guest Experience Duty Manager — Flexible Hours

The Bicester Collection; Bicester; On-site; GBP 32,000 - 42,000; Full time

Job summary

The Bicester Collection is seeking a Guest Experience Duty Manager at Bicester Village, Oxfordshire, to lead the day-to-day guest experience operation from opening to closing and oversee key guest facilities.

You’ll collaborate with Retail, Marketing and Tourism teams to keep every part of the guest journey running at its best, with onsite work across evenings, weekends and bank holidays.

Qualifications

• Preferred experience in a premium or luxury retail or hospitality environment.
• Excellent presentation, communication and organisational skills, with outstanding attention to detail.
• Drive, resilience and flexibility, with the ability to thrive in a fast moving, dynamic environment.
• A collaborative approach, comfortable working across multiple teams both internally and externally.

Responsibilities

• Opening and closing the Village and ensuring key guest facilities are running to plan.
• Leading daily inspections and morning briefings with Directors to maintain high standards.
• Managing the team rota and liaising with suppliers to ensure the operation is fully staffed.
• Resolving guest issues in the moment and following up to ensure a positive outcome.

Job description

The Bicester Collection is seeking a Guest Experience Duty Manager at Bicester Village, Oxfordshire, to lead the day-to-day guest experience operation from opening to closing and oversee key guest facilities.

You’ll collaborate with Retail, Marketing and Tourism teams to keep every part of the guest journey running at its best, with onsite work across evenings, weekends and bank holidays.