Guest Experience Duty Manager

Jobtailor; Bicester; On-site; GBP 32,000 - 45,000; Full time

Job summary

Jobtailor is seeking a Guest Experience Operations Manager for Bicester Village. You will lead the day-to-day guest experience, oversee major guest facilities, and ensure high standards across the Village.

You will open/close the Village and run daily inspections with Directors, while coordinating staffing with suppliers. The role requires strong leadership, exceptional communication, and the ability to thrive in a fast-paced luxury retail/hospitality setting, including evenings and bank

Qualifications

• Experience in premium or luxury retail or hospitality preferred.
• Excellent presentation, communication and organisational skills.
• Outstanding attention to detail.
• Drive, resilience and flexibility.
• Ability to thrive in a fast-moving, dynamic environment.
• Collaborative approach across multiple teams.
• Flexible to work evenings, weekends and Bank Holidays.

Responsibilities

• Lead the day-to-day guest experience operation at Bicester Village.
• Open and close the Village.
• Oversee key guest facilities including the Concierge Centre, Train Station and Coach Group Welcome Centre.
• Lead daily inspections and morning briefings.
• Work with Directors to maintain high standards across the Village.
• Manage the team rota and liaise with suppliers to ensure full staffing.
• Resolve guest issues in the moment and follow up for positive outcomes.
• Collaborate with Retail, Marketing and Tourism teams.

Skills

Guest Experience Management

Team Leadership

Communication Skills

Organizational Skills

Attention to Detail

Job description

• Lead the day-to-day guest experience operation at Bicester Village
• Open and close the Village
• Oversee key guest facilities, including the Concierge Centre, Train Station and Coach Group Welcome Centre
• Lead daily inspections and morning briefings
• Work alongside Directors to maintain high standards across the Village
• Manage the team rota
• Liaise with suppliers to ensure the operation is fully staffed
• Resolve guest issues in the moment and follow up to ensure positive outcomes
• Work closely with Retail, Marketing and Tourism teams

Requirements

• Preferred experience in a premium or luxury retail or hospitality environment
• Excellent presentation, communication and organisational skills
• Outstanding attention to detail
• Drive, resilience and flexibility
• Ability to thrive in a fast-moving, dynamic environment
• Collaborative approach and comfort working across multiple internal and external teams
• Flexibility to work evenings, weekends and Bank Holidays

Core Competencies

Demonstrates strong leadership in managing guest experience operations, ensuring high standards in a premium retail or hospitality environment. Excels in communication, organization, and collaboration across diverse teams to resolve guest issues effectively.

Highest-signal resume keywords

• Guest Experience Management
• Team Leadership
• Communication Skills
• Organizational Skills
• Attention to Detail

Soft Skills

• Drive
• Resilience
• Flexibility
• Collaborative Approach

Industry Keywords

• Premium Retail
• Luxury Hospitality
• Guest Facilities Management
• Concierge Services
• Dynamic Environment