Luxury Guest Relations Concierge

The Bicester Village Shopping Collection; Bicester; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Diverse and inclusive employer

Career development opportunities

Wellbeing benefits

Job summary

The Bicester Village Shopping Collection is seeking a Guest Relations Ambassador to deliver exceptional hospitality at Bicester Village. You'll create seamless luxury guest experiences and support operations across The Apartment and Western Terrace.

The ideal candidate will have proven luxury hospitality experience, strong interpersonal skills, and a passion for creating memorable guest interactions. Join us for a career filled with benefits designed around your lifestyle and a commitment to diversity and inclusion.

Qualifications

• Proven experience in luxury hospitality, concierge, or premium retail.
• Strong service delivery skills and knowledge of luxury guest expectations.
• Excellent interpersonal and communication skills.

Responsibilities

• Deliver a 5-star luxury hospitality experience as a brand ambassador.
• Support day-to-day operations of The Apartment and Western Terrace.
• Create tailored guest itineraries and concierge-style services.

Skills

Luxury hospitality experience

Excellent grooming and presentation

Strong service delivery skills

Interpersonal and communication skills

Barista experience

Organizational skills

Job description

The Bicester Village Shopping Collection is seeking a Guest Relations Ambassador to deliver exceptional hospitality at Bicester Village. You'll create seamless luxury guest experiences and support operations across The Apartment and Western Terrace.

The ideal candidate will have proven luxury hospitality experience, strong interpersonal skills, and a passion for creating memorable guest interactions. Join us for a career filled with benefits designed around your lifestyle and a commitment to diversity and inclusion.