Guest Experience Duty Manager

Bicester Village; Bicester; On-site; GBP 32,000 - 45,000; Full time

Job summary

Bicester Village is seeking a Guest Experience Duty Manager to lead day-to-day guest experience operations, from opening to closing the Village, ensuring facilities run smoothly and issues are resolved promptly.

You will collaborate with Retail, Marketing and Tourism teams to maintain outstanding guest journeys, oversee rosters, inspections, and standards across the Village, contributing to a premium luxury experience.

Qualifications

• Experience in premium or luxury retail or hospitality.
• Excellent presentation, communication and organisational skills, with outstanding attention to detail.
• Drive, resilience and flexibility in a fast-moving, dynamic environment.
• Collaborative approach across multiple teams internally and externally.

Responsibilities

• Opening and closing the Village.
• Leading daily inspections and morning briefings with Directors to maintain standards.
• Managing the team rota and liaising with suppliers to ensure full staffing.
• Resolving guest issues in the moment and following up for a positive outcome.

Skills

Premium retail

Hospitality

Communication

Organisational skills

Job description

We are extraordinary people creating extraordinary experiences. #extraordinarytogetherPart of The Bicester Collection, Bicester Village doesn't do ordinary. Set in the heart of rural Oxfordshire, well connected across the UK, our outdoor, pedestrianised Village is home to more than 160 boutiques, a celebrated food and drink scene, and a team that refuses to stand still.

The Guest Services team is hiring a Guest Experience Duty Manager.

The roleIn this role, you will lead the day to day guest experience operation at Bicester Village, from opening and closing the Village to overseeing key guest facilities and resolving issues in the moment. You'll work closely with teams across Retail, Marketing and Tourism to keep every part of the guest journey running at its best.

Location: Bicester Village, Oxfordshire. Onsite, with flexibility required across evenings, weekends and Bank Holidays

What you'll be doingA few of the key responsibilities in this role:

• Opening and closing the Village
• Leading daily inspections and morning briefings, working alongside Directors to keep standards high across the Village
• Managing the team rota and liaising with suppliers to ensure the operation is always fully staffed
• Resolving guest issues in the moment and following up to ensure a positive outcome

What we're looking forWe foster a culture of winning together, and we work hard to ensure everyone is supported to succeed. To thrive in this role, you'll bring:

• Preferred experience in a premium or luxury retail or hospitality environment
• Excellent presentation, communication and organisational skills, with outstanding attention to detail
• Drive, resilience and flexibility, with the ability to thrive in a fast moving, dynamic environment
• A collaborative approach, comfortable working across multiple teams both internally and externally

What we offerA warm welcome, the chance to build an ever evolving career story, and benefits designed around your lifestyle, physical, mental and social wellbeing.

Our commitmentWe're proud to be a diverse and inclusive employer, and we mean it. The best ideas come from people who don't all think the same, and we welcome applications from every background. Come as you are.

Bicester Village exists to be experienced in the real world. To be actual, not virtual. To be lived. We'll never stop evolving. Are you ready for the challenge? #ExtraordinaryTogether