Onsite Engineer

Shaw Daniels Solutions; Carmarthen; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Company car/allowance provided

Job summary

Shaw Daniels Solutions is seeking a motivated IT Support Technician to join the team at Worcester or Carmarthen. The role involves providing on-site technical support across multiple locations with 3–5 days on site per week and travel to other sites as needed.

Responsibilities include Windows 10/11 support, limited hardware support, server tasks, data archiving, and BAU duties. Full training provided; driving license and willingness to travel are required.

Qualifications

• Basic to intermediate IT knowledge with willingness to learn in non-standard environments.
• Previous IT support, field services, or service desk experience is desirable.
• Good understanding of core technologies: Windows OS, Windows Server, Networking.

Responsibilities

• Provide on-site technical support at Carmarthen or Worcester site 3–5 days per week.
• Travel to other sites to assist colleagues with projects and leave coverage.
• Deliver support across Windows 10/11, troubleshooting and event log analysis.
• Offer software and limited hardware support, including break/fix and fault finding.
• Manage Microsoft Server OS tasks (joiners, leavers, movers, DHCP, DNS, ADDS, VAMT).
• Data management including archiving data to tape via tape library systems.
• Carry out BAU tasks: antivirus monitoring, storage/capacity management, hardware checks, auditing.
• Update records and ticketing systems; follow SOPs; create documentation for processes.

Skills

Windows OS

Windows Server

Networking

Communication

Independence

Teamwork

Ticket prioritization

Break/fix

Job description

Carmarthen or Worcester site (3–5 days per week), with travel to other sites which can include (Worcester, Warwickshire, Exeter, Bristol, Carmarthen, Dorset, Wiltshire)

Our client is seeking a motivated and adaptable IT Support Technician to join their team, based at the Worcester or Carmarthen site. This role involves providing technical support to a specialist customer base and contributing to the smooth running of IT operations across multiple locations.

Key Responsibilities:

• Provide on-site technical support at the Carmarthen or Worcester site 3–5 days per week.
• Travel to other sites to assist colleagues with project work, annual leave cover, and other support needs.
• Deliver support across Windows 10/11 operating systems, including troubleshooting and event log analysis.
• Offer software support and limited hardware support, including break/fix and fault finding.
• Manage Microsoft Server OS tasks such as joiners, leavers, movers, DHCP, DNS, ADDS, and VAMT.
• Conduct data management activities, including archiving data to tape via tape library systems.
• Perform BAU (Business as usual) tasks such as:
• Antivirus monitoring
• Storage and capacity management
• Physical hardware health checks
• Auditing activities
• Carry out office moves, hardware installations, and basic server maintenance (Lenovo workstations and Dell servers).
• Update administrative records and ticketing systems accurately and promptly.
• Follow written work instructions (SOPs) to complete tasks effectively.
• Create documentation for key processes for internal and customer use

Skills & Experience:

• Basic to intermediate IT knowledge, with a willingness to learn and develop in non-standard environments.
• Previous experience in IT support, field services, or service desk roles is desirable.
• Good understanding of core technologies: Windows OS, Windows Server, Networking
• Strong communication skills – both written and verbal.
• Ability to work independently and collaboratively within a team.
• Capable of prioritising support tickets and managing workload efficiently.
• Familiarity with break/fix processes and hardware troubleshooting.

Training & Development:

• Full training will be provided, including step-by-step guidance to ensure competence in all areas of the role. This is an excellent opportunity for someone looking to grow their IT career in a supportive and dynamic environment.

Core Requirements:

• Post is subject to obtaining full security clearance (SC/NPPV)
• Full UK driving licensing, requirement to travel to sites. (Company Car/Allowance Provided)
• Willingness to learn new procedures and ways of working.
• Is based/living within an hour of the main sites Worcester or Carmarthen.
• Willingness and able to manage customer requests working by yourself and with support by the wider team.
• Willingness to travel to work across multiple sites, hotels provided where required.