Onsite Desktop Support Engineer - Northallerton

Computacenter AG & Co. oHG; Northallerton; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Computacenter AG & Co. oHG is seeking an Onsite Desktop Support Engineer to provide hands-on technical assistance in Northallerton. You will handle 2nd line incidents, fulfill service requests, and ensure timely resolution while maintaining high customer satisfaction.

The role requires strong Windows knowledge, familiarity with Active Directory and ITSM tools, and the ability to coordinate with Level 3 teams. Onsite, full-time position with UK driving license and SC clearance preferred.

Qualifications

• Strong knowledge of Windows 10/11 including build and registry settings.
• Experience with LTSC channels and KIOSK is desirable.
• Basic understanding of SCCM/Active Directory and IT service models.
• Networking proficiency including LAN/WAN/Wi‑Fi, DHCP, DNS, VPN/remote connectivity.
• Familiarity with Microsoft Exchange, Outlook, and collaboration tools.

Responsibilities

• Provide 2nd line incident and request support to SLA.
• Resolve incidents and fulfill service requests across user environments.
• Install and configure software and hardware on desktops and laptops.
• Coordinate with Level 3 teams for major issues and project tasks.
• Respond to non-standard requests within agreed timescales.
• Maintain a low monthly incident rate (<2%).
• Support IT hardware peripherals and printing devices.

Skills

Windows OS (Win10/Win11)

SCCM/Active Directory

Networking (LAN/WAN/Wi-Fi)

ITSM tools (ServiceNow)

Customer service

UK Driving Licence

SC Clearance

Tools

ServiceNow

Job description

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Onsite Desktop Support Engineer - Northallerton

Location: GBR - Mobile Eng | Job-ID: 220780 | Contract type: Standard | Business Unit: Technicians

Life on the team

We’re looking for a Desktop Support Engineer to provide hands-on technical support across a busy customer environment. You’ll play a key role in resolving incidents, fulfilling service requests and ensuring users receive a responsive, high-quality support experience.

Location: Northallerton (onsite full time)

What you’ll do

• Undertake incident and request tasks
• Possess 2nd line responsibility for resolving incidents to SLA
• Maintain a <2% incident per month target
• Be responsible for the completion of assigned works within allocated timeframes
• Undertake Project Tasks, supporting both internal and external Project Managers
• Undertake Non-Standard Requests tasks to agreed timescales
• Proactively communicate and coordinate with Level 3 teams to highlight major level issues
• Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
• Install & configure software and hardware

What you’ll need

• An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
• Experience handling LTSC Channels and KIOSK is highly desirable
• Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
• Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
• An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
• Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
• Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
• Excellent customer interface and customer service skills
• Some flexibility with working hours when needed
• Full UK Driving License
• SC Cleared or required to undertake SC Clearance

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter