Onsite Desktop Support Analyst, 2nd Line Windows & Intune

Capita; Darwen; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Office based Darwen

Competitive salary

23 days’ holiday, pro rata

Paid volunteering day

Pension, life assurance and more

Job summary

Capita in Darwen is recruiting an onsite Desktop Support Analyst to provide hands‑on 2nd line IT support for desktops, laptops, tablets and mobile devices from our Darwen office. You will troubleshoot issues, provision new equipment, support Intune managed devices, AD/Entra ID, and collaborate with teams to meet SLAs.

This permanent role follows a 7.5‑hour day pattern with occasional after‑hours work and the ability to support end users and office moves as needed.

Qualifications

• 2nd line onsite desktop support experience.
• Windows 10/11 and Microsoft 365 proficiency.
• Experience with Entra ID/Azure AD and Intune.
• Strong understanding of AD administration and device management.

Responsibilities

• Investigating and resolving 2nd line incidents and problems relating to laptops, desktops and mobile devices.
• Working with end users, technical teams and third‑party vendors to resolve issues in line with business priorities and SLAs.
• Providing onsite and remote technical support to colleagues.
• Provisioning new desktops, laptops and tablets with correct build, profile and asset tag.
• Supporting deployment of Intune‑managed devices including Autopilot.
• Providing hands‑on support for network, wireless, printer, mobile and telephony incidents.

Skills

2nd line support

Windows 10/11

Microsoft 365/Office 365

Intune Autopilot

Intune management

Azure Active Directory

AD administration

Network basics

Clear communication

Tools

Microsoft Intune

CMDB tooling

Remote support tools

Device provisioning tooling

Job description

Capita in Darwen is recruiting an onsite Desktop Support Analyst to provide hands‑on 2nd line IT support for desktops, laptops, tablets and mobile devices from our Darwen office. You will troubleshoot issues, provision new equipment, support Intune managed devices, AD/Entra ID, and collaborate with teams to meet SLAs.

This permanent role follows a 7.5‑hour day pattern with occasional after‑hours work and the ability to support end users and office moves as needed.