Onsite Desktop Support Specialist (Windows & Intune)

Capita plc; Darwen; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Onsite Darwen role

23–27 days holiday (pro rata)

Volunteer day allowance

Family leave policies

Job summary

Capita is seeking an onsite Desktop Support Analyst for our Darwen office to provide hands-on 2nd line IT support. You’ll cover desktops, laptops, tablets and mobile devices, troubleshoot issues, and provision equipment with Intune-managed deployments while supporting networks, printers and telephony.

This permanent onsite role runs 7.5 hours daily with staggered start times (8:00–9:00). Occasional overtime is possible a few times yearly.

Qualifications

• Experience supporting Windows 10 and Windows 11 environments.
• Experience with Microsoft 365/Office 365.
• Experience with Active Directory administration (users/computers).
• Experience with Microsoft Intune and Autopilot deployment.
• Experience with Microsoft Entra ID / Azure AD.
• Experience with Intune Autopilot device provisioning.
• Good understanding of network support, including wireless tech.

Responsibilities

• Resolve 2nd line incidents for laptops, desktops and mobile devices.
• Coordinate with end users, technical teams and vendors to meet SLAs.
• Provide onsite and remote support to colleagues.
• Provision new desktops, laptops and tablets with correct build and asset tags.
• Deploy Intune-managed devices and Autopilot workflows.
• Handle network, printer, mobile device and telephony incidents.
• Maintain accurate asset information in CMDB after changes.
• Liaise with suppliers for repairs and issues.
• Create/update technical support documentation.
• Contribute to internal projects and service teams.

Skills

Windows 10/11 support

Microsoft 365/Office 365

Active Directory

Microsoft Intune

Intune Autopilot

Entra ID / Azure AD

Network basics

Hardware troubleshooting

Customer-focused support

OT overtime availability

Job description

Capita is seeking an onsite Desktop Support Analyst for our Darwen office to provide hands-on 2nd line IT support. You’ll cover desktops, laptops, tablets and mobile devices, troubleshoot issues, and provision equipment with Intune-managed deployments while supporting networks, printers and telephony.

This permanent onsite role runs 7.5 hours daily with staggered start times (8:00–9:00). Occasional overtime is possible a few times yearly.