Onsite Customer Service Specialist – End-to-End Orders

Amcor; Ledbury; On-site; GBP 23,000 - 32,000; Full time

Job summary

Amcor is seeking a Customer Service Representative (CSR) to act as the central contact between customers and the Amcor team. The role is based on site at Ledbury or Evesham, within AF Ledbury or AF Evesham locations, reporting to the Customer Service Manager.

The successful candidate will handle order management, collaborate with sales and finance, and strive to continuously improve service levels. Candidates should have experience in packaging/manufacturing, be fluent in English, and possess

Qualifications

• Experience in a similar position, preferably in a packaging or manufacturing environment.
• Fluent in English (spoken and written).
• Experience with SAP and Salesforce.com preferred.
• Strong Excel skills.
• Excellent interpersonal and communication skills.

Responsibilities

• Manage end to end order management, from order placement through to delivery in our ERP/SAP systems.
• Coordinate with Sales, Finance and other functions to address delays and provide alternatives.
• Lead periodic performance reviews with customers and internal teams.
• Share customer information and forecasts with colleagues to improve service levels.
• Proactively manage finished goods levels and aging inventory.
• Acknowledge and log customer complaints and ensure timely feedback.
• Coordinate expediting of rush shipments and monitor progress to delivery.
• Support disputed invoices process with Finance and Credit.

Skills

Fluent English

SAP experience

Salesforce.com

Excel skills

Customer focus

Interpersonal skills

Time management

Organisational skills

Collaboration

Self-motivation

Tools

SAP

Salesforce

Job description

Amcor is seeking a Customer Service Representative (CSR) to act as the central contact between customers and the Amcor team. The role is based on site at Ledbury or Evesham, within AF Ledbury or AF Evesham locations, reporting to the Customer Service Manager.

The successful candidate will handle order management, collaborate with sales and finance, and strive to continuously improve service levels. Candidates should have experience in packaging/manufacturing, be fluent in English, and possess