Customer Service & Order Fulfillment Specialist

Amcor

West Midlands

On-site

GBP 23,000 - 32,000

Full time

9 days ago

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Job summary

Amcor Flexibles Europe, Middle East & Africa (AFEMEA) seeks a Customer Service Representative (CSR) to act as the central contact between customers and Amcor at AF Ledbury on site. You will manage end-to-end order activities in CRM/ERP, maintaining strong relationships across internal and external stakeholders.

The role requires prior experience in a similar setting (packaging/manufacturing), and proficiency with SAP, Salesforce.com and Excel.

Qualifications

Experience in a similar position, preferably in a packaging or manufacturing environment.
Experience of SAP and Salesforce.com preferred.
Strong Excel skills appreciated.

Responsibilities

Manage end to end order management, from order placement through to delivery in our CRM and ERP systems.
Works closely with sales, pricing, commercial, customer service, finance to monitor customer requirements and provide alternatives.
Lead yearly, bi-yearly or quarterly performance reviews with customers and neighbouring functions.
Share customer information including forecasts with colleagues from neighbouring functions.
Proactively manage finished goods levels and aged inventory in collaboration with neighbouring functions.
Acknowledge customer complaints and ensure prompt feedback.
Coordinate expediting of rush shipments and monitor progress to delivery.
Initiate credit/debit notes in collaboration with finance.