On-Site Customer Service Specialist (Packaging)

Amcor; Evesham; On-site; GBP 26,000 - 38,000; Full time

Job summary

Amcor is seeking a Customer Service Representative to act as the central contact between customers and Amcor, delivering the best possible experience. The role requires autonomy, strong organization and the ability to work with internal and external stakeholders both locally and remotely.

You will engage with quality, supply chain, planning, logistics, production and finance teams to ensure orders are fulfilled smoothly and efficiently while identifying opportunities to add value for customers.

Qualifications

• Experience in a similar position, preferably in a packaging or manufacturing environment.
• Experience of SAP and Salesforce.com preferred
• Strong Excel skills appreciated

Responsibilities

• Manage end to end order management, from order placement through to delivery in our Customer Relationship Management and ERP systems
• Coordinate with cross-functional teams to monitor customer requirements during order fulfilment and provide alternatives for delays
• Lead performance reviews with customers and neighbouring functions on a yearly, bi-yearly or quarterly basis
• Share customer information including forecasts with colleagues from neighbouring functions
• Proactively manage finished goods levels and aged inventory with neighbouring functions
• Acknowledge customer complaints and ensure prompt feedback
• Coordinate expediting of rush shipments when needed and monitor delivery progress
• Process credit and debit notes with finance and handle disputed invoices in collaboration with finance
• Build customer knowledge including SLAs, contracts and other useful information
• Continuously improve customer relations with proactive, efficient service and identify better ways of working

Skills

Customer Focused

Results Orientated

Interpersonal and communication skills

Collaborative relationships

Time management

Organisational skills

Self-motivated

Strong Excel skills

Tools

SAP

Salesforce.com

Job description

Amcor is seeking a Customer Service Representative to act as the central contact between customers and Amcor, delivering the best possible experience. The role requires autonomy, strong organization and the ability to work with internal and external stakeholders both locally and remotely.

You will engage with quality, supply chain, planning, logistics, production and finance teams to ensure orders are fulfilled smoothly and efficiently while identifying opportunities to add value for customers.