On-Site Customer Experience Specialist

Amcor

Evesham

On-site

GBP 26,000 - 32,000

Full time

7 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Amcor is seeking a Customer Service Representative to join our on-site team in Ledbury or Evesham. You’ll act as the central contact between customers and Amcor, handling orders and resolving issues to ensure a superior service experience.

Ideal candidates will have experience in packaging/manufacturing environments, familiarity with SAP/Salesforce, strong Excel skills, and fluent English. This role offers full-time or temp options and requires strong communication and coordination across

Qualifications

Experience in a similar position, preferably in a packaging or manufacturing environment.
Experience of SAP and Salesforce.com preferred.
Strong Excel skills appreciated.
Fluent in English.

Responsibilities

Manage end-to-end order management from placement to delivery using CRM and ERP systems.
Collaborate with sales, pricing, commercial, and finance to monitor customer requirements and provide alternatives.
Lead or participate in performance reviews with customers and internal teams.
Process customer requests and share information including forecasts with relevant colleagues.
Proactively manage finished goods levels and aged inventory with cross-functional teams.
Acknowledge and log customer complaints and ensure timely feedback to customers.
Coordinate expediting of rush shipments and monitor progress to delivery.
Raise credits/debits and support disputed invoices with Finance.
Develop customer knowledge including SLAs, contracts, and key information for relationship management.
Continuously seek improvements to enhance service quality and customer satisfaction.