Part-Time Customer Support Specialist

Allstaff Team; Inchinnan; On-site; GBP 12,398 - 16,531; Part time

Job summary

Allstaff Office Division is seeking a part-time Customer Services Agent in Renfrew. The role runs Wednesday, Thursday and Friday from 08:30 to 17:00, totaling 24 hours per week.

You will be the first point of contact for customers, handling calls, updating records and resolving queries. The ideal candidate has at least 12 months in customer service, strong listening and communication skills, and proficiency with MS Outlook.

Qualifications

• Experience in a customer service environment.
• Minimum 12 months in customer service.
• Excellent communication skills and attention to detail.
• Flexible to work part-time and cover holidays when needed.

Responsibilities

• Handle incoming/outgoing calls with a professional manner.
• Collect and update customer and order details accurately.
• Provide accurate information to customer queries.
• Resolve customer complaints effectively.
• Perform various administrative tasks as required.
• Build product knowledge to assist with queries and orders.
• Serve customers in a friendly, professional way.
• Update customer accounts with transactions and orders.

Skills

Excellent listening and communication

Attention to detail

Customer-focused approach

Independent and team player

MS Outlook & email skills

12+ months customer service experience

Tools

Microsoft Outlook

Job description

Allstaff Office Division is seeking a part-time Customer Services Agent in Renfrew. The role runs Wednesday, Thursday and Friday from 08:30 to 17:00, totaling 24 hours per week.

You will be the first point of contact for customers, handling calls, updating records and resolving queries. The ideal candidate has at least 12 months in customer service, strong listening and communication skills, and proficiency with MS Outlook.