Customer Experience Specialist (Onsite)

Teleperformance; Weston-super-Mare; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Perks at Work – Discounts

Refer-A-Friend bonus

Cycle to Work

Eyecare support

Holiday Purchase Scheme

Workplace Pension

Monthly Wellbeing Webinars

BPSS vetting

Job summary

Teleperformance in Bristol is recruiting for a customer service role focused on subscription enquiries and account management. You will engage with customers via phone, live chat and email to provide information and resolve issues, delivering a personalized experience.

The role is onsite with 37.5 hours per week and a two-week training period. You’ll join a global team dedicated to high-quality service for a major newspaper client.

Qualifications

• Experience in customer service roles.
• Strong verbal and written communication skills.
• Comfort with phone, chat and email channels.

Responsibilities

• Handle online subscription enquiries and account management for customers.
• Provide information and support to a global customer base via inbound calls, webchat and emails.

Skills

Customer service

Communication

Problem solving

Multichannel support

Telephone support

Live chat

Email

Job description

Teleperformance in Bristol is recruiting for a customer service role focused on subscription enquiries and account management. You will engage with customers via phone, live chat and email to provide information and resolve issues, delivering a personalized experience.

The role is onsite with 37.5 hours per week and a two-week training period. You’ll join a global team dedicated to high-quality service for a major newspaper client.