Onsite AV Team Lead - Lead Meetings & Tech Ops

Rafferty Resourcing Ltd; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

Rafferty Resourcing Ltd. is seeking an AV Team Lead to oversee onsite AV operations in a prestigious Central London corporate setting. The role blends hands-on technical work with team leadership and client liaison to ensure seamless meeting spaces, events and video conferencing support.

You will lead a small team, coordinate daily operations, and act as the onsite client contact while driving service excellence and strong relationship management.

Qualifications

• Leadership experience overseeing an AV/VC team in a corporate environment.
• Proven track record delivering onsite AV support to strict SLAs.
• Excellent communication and customer service in client-facing roles.
• Strong organisational ability with multi-project coordination.
• Comfortable working under pressure and handling multiple priorities.
• Knowledge of AV over IP or basic networking principles advantageous.
• CTS/CTS-I certification is highly desirable.

Responsibilities

• Lead and mentor a team of onsite AV technicians.
• Manage daily operations to ensure full coverage across rotating shifts.
• Be the primary onsite client contact for AV services and escalations.
• Oversee setup and operation of meetings and corporate events.
• Ensure services meet SLAs, KPIs and client expectations.
• Perform quality checks and equipment audits; conduct preventative maintenance.
• Coordinate with IT, facilities and vendors on escalations and upgrades.
• Support technology rollouts and provide user training where required.
• Ensure compliance with health, safety and security procedures.
• Plan staff rotas, holiday cover and shift patterns.

Skills

Team leadership

Communication skills

Organisational skills

Pressure management

AV & VC systems knowledge

Networking basics

CTS/CTS-I certification

Tools

Teams Rooms

Yealink

Poly

Crestron

QSC

AV-over-IP

Job description

Rafferty Resourcing Ltd. is seeking an AV Team Lead to oversee onsite AV operations in a prestigious Central London corporate setting. The role blends hands-on technical work with team leadership and client liaison to ensure seamless meeting spaces, events and video conferencing support.

You will lead a small team, coordinate daily operations, and act as the onsite client contact while driving service excellence and strong relationship management.