AV Team Lead - Onsite

Rafferty Resourcing Ltd; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

Rafferty Resourcing Ltd. is seeking an AV Team Lead to oversee onsite AV operations in a prestigious Central London corporate setting. The role blends hands-on technical work with team leadership and client liaison to ensure seamless meeting spaces, events and video conferencing support.

You will lead a small team, coordinate daily operations, and act as the onsite client contact while driving service excellence and strong relationship management.

Qualifications

• Leadership experience overseeing an AV/VC team in a corporate environment.
• Proven track record delivering onsite AV support to strict SLAs.
• Excellent communication and customer service in client-facing roles.
• Strong organisational ability with multi-project coordination.
• Comfortable working under pressure and handling multiple priorities.
• Knowledge of AV over IP or basic networking principles advantageous.
• CTS/CTS-I certification is highly desirable.

Responsibilities

• Lead and mentor a team of onsite AV technicians.
• Manage daily operations to ensure full coverage across rotating shifts.
• Be the primary onsite client contact for AV services and escalations.
• Oversee setup and operation of meetings and corporate events.
• Ensure services meet SLAs, KPIs and client expectations.
• Perform quality checks and equipment audits; conduct preventative maintenance.
• Coordinate with IT, facilities and vendors on escalations and upgrades.
• Support technology rollouts and provide user training where required.
• Ensure compliance with health, safety and security procedures.
• Plan staff rotas, holiday cover and shift patterns.

Skills

Team leadership

Communication skills

Organisational skills

Pressure management

AV & VC systems knowledge

Networking basics

CTS/CTS-I certification

Tools

Teams Rooms

Yealink

Poly

Crestron

QSC

AV-over-IP

Job description

AV Team Lead Central London (Onsite)

Full-Time, Permanent

Are you an experienced onsite AV professional ready to step into a leadership role? Rafferty Resourcing is recruiting for an AV Team Lead to oversee a high-performing onsite Audio Visual operation for a prestigious corporate environment in Central London.

This is a fantastic opportunity for someone who thrives in a fast-paced, client-facing setting and is passionate about delivering exceptional AV and video conferencing support.

The Role

As the AV Team Lead, you will be responsible for overseeing the day-to-day delivery of onsite AV support, ensuring seamless operation of meeting spaces, events, and video conferencing systems. You'll lead, mentor, and coordinate a team of technicians while acting as the key onsite contact for the client. This position blends hands-on technical expertise with team leadership, service excellence, and client relationship management.

Key Responsibilities

• Lead, mentor, and support a team of onsite AV technicians
• Manage daily operations to ensure full coverage across rotating shifts
• Act as the primary onsite contact for all AV services, requests, and escalations
• Oversee the setup and smooth running of meetings and corporate events
• Ensure service delivery aligns with SLAs, KPIs, and client expectations
• Perform quality checks, equipment audits, and preventative maintenance
• Work closely with IT, facilities, and external vendors on escalations and upgrades
• Support new technology rollouts and provide user training where required
• Ensure compliance with all onsite health, safety, and security procedures
• Coordinate staff rotas, holiday cover, and shift patterns

Shift Pattern

The AV team operates a rotating weekly shift pattern:

• 07:00 15:00
• 08:00 16:00
• 11:00 19:00

Flexibility is essential to provide full coverage across operational hours.

Skills & Experience

• Strong technical expertise across AV & VC systems (Teams Rooms, Yealink, Poly, Crestron, QSC, etc.)
• Proven experience supervising or leading a small AV team
• Excellent communication and customer service skills
• Strong organisational ability with a proactive, solutions-driven mindset
• Comfortable working under pressure and managing multiple priorities
• Knowledge of AV-over-IP or basic networking principles (advantageous)
• Professional, approachable, and confident in a corporate environment
• AVIXA CTS / CTS-I certification (highly desirable)

If you're ready to take the next step in your AV career and want to lead an onsite team delivering world-class support, we'd love to hear from you.