Audio Visual Team Lead (On-site)

proAV Limited; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

proAV Limited is seeking an experienced Team Lead to join our London team and supervise on-site AV operations to meet client SLAs. You will be the primary face of multimedia services, ensuring client needs are satisfied during meetings and events.

The role involves managing onsite technicians, coordinating staff for events, overseeing equipment health, controlling costs, and driving service improvements within an established operation. Remuneration reflects experience and responsibilities.

Qualifications

• Experience leading on-site AV teams and managing client SLAs.
• Proven track record of coordinating staff and resources for events.
• Strong communication and client-facing skills.

Responsibilities

• Direct management of onsite technician(s) and cover technicians.
• Identify service improvements with the client.
• Manage incident lifecycle per client processes.
• Maintain organized, professional team environment.
• Conduct regular one-to-one meetings and performance plans.
• Develop staff through skills matrices and training needs.
• Allocate daily workload for all resources.
• Suggest service improvements based on metrics and feedback.

Skills

Leadership

People management

Client liaison

Event support

Incident management

Education

Bachelor's degree or equivalent

Tools

Ticketing system

RAMS documentation

Job description

Our immediate requirement is for an experienced Team Lead to be a key part of our London team, representing proAV and working onsite, taking full responsibility for ensuring all activities across client site are delivered as per existing SLAs. They are the face of the Multimedia Services to the client and have a primary goal of satisfying the client's needs throughout their meetings and events. Site Managers work with technicians, general client services and the technical production team to plan for events and meetings occurring across the meeting rooms / event spaces by fulfilling staffing requirements, certifying equipment health, managing costs and overlooking onsite activities., This is an exciting opportunity for an exceptional, experienced Team Lead to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package.

Key Responsibilities Management:

• Direct management of onsite technician (s) and cover technicians
• Service Improvements - work with the Client to identify service improvements
• Incident management - manage process lifecycle as per client's internal processes
• Discipline - maintain an organized and professional environment where the team are managed to meet and exceed client standards
• Performance Management - regular 1 to 1 meetings with direct reports, performance improvement plans if required
• Staff Development - skills matrix, training requirements
• Daily workload management and allocation for all resources
• Make suggestions for service improvements drawing on metrics, experience and feedback and attend service review meetings and pre stats

On-site Support:

• Management of Client tickets/incidents through ticketing portal
• Daily RFB (Ready for Business) checks Exec rooms / event spaces/ high profile meeting spaces
• Executive white glove meeting support/set up
• Supporting of internal customers regarding the services on a day to day basis
• Event support & management (local/hybrid)
• Responsible for overseeing client events, including scoping, rehearsals, equipment testing and delivery.
• Equipment maintenance including Break-fix & local repairs
• Planned Software/firmware updates under proAV technical teams guidance (post Change Control approval)
• Local critical spares/consumables management
• Coordination with proAV offsite helpdesk teams (repairs/logistics/field engineer visits)
• Coordination & scheduling of preventative maintenance visits
• 3rd party & service dependency coordination
• Booking in/out of goods via loading bay
• Submission of RAMS
• Assist with building AV power downs / up checks

Administration:

• Management of site documentation
• Daily & Weekly Operations Meetings - staff requirements, technical requirements, room health status, AV charges
• Weekly Events Scheduling Forecast - staff requirements, training requirements, Staff rota and holiday requests
• Service Requests - decision maker regarding service requests for their respective locations
• Maintenance - ensure that all spaces are being regularly checked by technicians in line with existing procedures
• Business Liaison - client communication, feedback and operational status
• Financial - purchases, overtime, Equipment Inventory & Tracking & Reporting Metrics
  proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally., One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user's organisation who continue to invest in state-of-the-art technologies, services, and training.