Senior Onsite AV & VC Specialist for Executives & Events

AVI-SPL; Greater London; Presencial; GBP 38.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private Healthcare

Wellbeing Support

Mental Health Support

Gym membership discounts

Increased holiday

Descripción de la vacante

AVI-SPL is seeking a Senior Onsite AV Technician to deliver and support AV and video conferencing services across London client sites. You will act as a senior escalation resource, ensuring high standards of service delivery, operations, and customer experience for executive meetings and large-scale events.

The role requires leading by example, strong stakeholder management, and the ability to maintain documentation and performance against SLAs.

Formación

• Proven experience supporting AV and collaboration technologies within a corporate enterprise environment.

Responsabilidades

• Lead the delivery of AV and VC services across London client sites, ensuring reliability and efficiency.
• Act as a senior technical escalation point for complex AV, VC, and collaboration incidents.
• Configure, maintain, troubleshoot, and support AV and VC equipment and infrastructure.
• Provide high-touch support to executives, client stakeholders, and external visitors for an exceptional experience.
• Oversee setup and operation of meetings, town halls, and large-scale events.
• Support events from standard meetings to auditoriums and executive broadcasts.
• Monitor AV/VC environments proactively, identifying risks and improvements.
• Maintain documentation, event records, and technical standards.
• Drive service delivery governance and QA activities.
• Mentor and coach other technicians through knowledge sharing.
• Collaborate with Service Desk, Engineering, Facilities, and vendors to resolve issues.
• Contribute to project delivery and technology rollouts.

Conocimientos

AV systems

Video conferencing

Enterprise environment

Customer service

Stakeholder management

Executive support

Troubleshooting

Communication skills

Descripción del empleo

AVI-SPL is seeking a Senior Onsite AV Technician to deliver and support AV and video conferencing services across London client sites. You will act as a senior escalation resource, ensuring high standards of service delivery, operations, and customer experience for executive meetings and large-scale events.

The role requires leading by example, strong stakeholder management, and the ability to maintain documentation and performance against SLAs.