Onsite Account Coordinator

Blue Arrow; Bargate; On-site; GBP 24,000 - 29,000; Full time

Job summary

Blue Arrow is seeking an Onsite Account Coordinator in Belper, Derbyshire to support a busy onsite recruitment operation on a temporary-to-permanent basis. You will coordinate recruitment activities, manage workforce planning, and ensure compliance while delivering excellent client service.

Reporting to the Principal Account Manager, you will be the first point of contact for agency workers and play a key role in workforce planning, compliance, and client service delivery to ensure smooth

Qualifications

• Previous experience in recruitment, administration, customer service, workforce coordination, or a similar role.
• Strong organisational and time management skills.
• Excellent communication and interpersonal abilities.
• Ability to build positive relationships with candidates, employees, and clients.
• Good IT skills, including Microsoft Office.

Responsibilities

• Source, screen, and interview candidates for temporary and permanent vacancies.
• Advertise vacancies across multiple recruitment platforms.
• Manage candidate registrations and maintain an active talent pool.
• Coordinate interviews, assessments, inductions, and onboarding activities.
• Ensure all compliance and right-to-work documentation is completed accurately and on time.
• Monitor employee attendance and support absence management processes.
• Track workforce levels and support shift planning requirements.
• Conduct worker welfare checks and employee engagement activities.
• Resolve day-to-day employee queries relating to assignments, pay, shifts, and policies.
• Support disciplinary, grievance, and performance management processes when required.
• Build and maintain strong relationships with client stakeholders.
• Understand workforce requirements and proactively support recruitment planning.
• Help deliver agreed service levels, KPIs, and recruitment targets.
• Support continuous improvement initiatives within the onsite operation.
• Maintain accurate candidate and employee records.
• Process timesheets and payroll information accurately and within deadlines.
• Produce recruitment, attendance, and workforce reports.
• Ensure compliance with employment legislation, client requirements, and company policies.
• Support audits and compliance checks as required.

Skills

Org & Time Mgmt

Onsite recruitment

Customer service

Communication

Interpersonal skills

Tools

Microsoft Office

Job description

Onsite Account Coordinator

Location: Belper, Derbyshire

Salary: £26,500

Job Type: Full-Time, Temporary to Permanent

Join Our Team as an Onsite Account Coordinator

Are you organised, proactive, and passionate about working with people? Do you thrive in a fast-paced environment where no two days are the same?

We are looking for an Onsite Account Coordinator to join our busy recruitment operation in Belper on a temporary-to-permanent basis. This is an exciting opportunity for someone looking to develop a career in recruitment, workforce management, and client relationship management while supporting a large-volume onsite operation.

Reporting to the Principal Account Manager, you will be the first point of contact for agency workers, recruitment activities, employee engagement, workforce planning, compliance, and client service delivery.

Key Responsibilities

Recruitment & Resourcing

• Source, screen, and interview candidates for temporary and permanent vacancies.
• Advertise vacancies across multiple recruitment platforms.
• Manage candidate registrations and maintain an active talent pool.
• Coordinate interviews, assessments, inductions, and onboarding activities.
• Ensure all compliance and right-to-work documentation is completed accurately and on time.

Workforce Management

• Monitor employee attendance and support absence management processes.
• Track workforce levels and support shift planning requirements.
• Conduct worker welfare checks and employee engagement activities.
• Resolve day-to-day employee queries relating to assignments, pay, shifts, and policies.
• Support disciplinary, grievance, and performance management processes when required.

Client Management

• Build and maintain strong relationships with client stakeholders.
• Understand workforce requirements and proactively support recruitment planning.
• Help deliver agreed service levels, KPIs, and recruitment targets.
• Support continuous improvement initiatives within the onsite operation.

Administration & Compliance

• Maintain accurate candidate and employee records.
• Process timesheets and payroll information accurately and within deadlines.
• Produce recruitment, attendance, and workforce reports.
• Ensure compliance with employment legislation, client requirements, and company policies.
• Support audits and compliance checks as required.

What We're Looking For

Essential Skills & Experience

• Previous experience in recruitment, administration, customer service, workforce coordination, or a similar role.
• Strong organisational and time management skills.
• Excellent communication and interpersonal abilities.
• Ability to build positive relationships with candidates, employees, and clients.
• Good IT skills, including Microsoft Office.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.

Desirable Skills & Experience

• Experience within onsite or high-volume recruitment.
• Knowledge of temporary staffing processes.
• Experience supporting manufacturing, production, warehousing, or logistics environments.
• Understanding of employment legislation and compliance requirements.

Personal Attributes

• Proactive and solution-focused.
• Professional, resilient, and adaptable.
• Highly organised with excellent attention to detail.
• Customer-focused with a positive, can-do attitude.
• Comfortable working independently and as part of a team.
• Willing to support colleagues and contribute to team success.

Why Join Us?

• Opportunity to join a successful and growing onsite recruitment operation.
• Temporary-to-permanent role with long-term career prospects.
• Varied and rewarding position combining recruitment, workforce management, and client engagement.
• Ongoing training and development opportunities.
• Supportive team environment with opportunities for progression.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people