Onsite 2nd Line IT Support Engineer (6-Month Contract)

HartleyCo; Coventry; On-site; GBP 33,000 - 46,000; Full time

Job summary

HartleyCo is seeking a 2nd Line Technical Support Engineer to join their IT team in Nuneaton on a 6 month contract, outside IR35. You will handle BAU support across a Microsoft environment, taking escalations from the service desk to keep users and systems running smoothly.

The role requires hands-on Windows 10/11, Microsoft 365, Active Directory and Exchange Online expertise, with on-site work five days a week in Nuneaton.

Qualifications

• 2nd line IT support experience required.
• Strong Windows 10/11 and Microsoft 365 admin skills.
• Hands-on Active Directory and Group Policy experience.
• Experience with Entra ID (Azure AD) and Exchange Online.
• Good troubleshooting and independent worker with clear communication.

Responsibilities

• Resolve escalated 2nd line tickets for hardware, software, access and connectivity.
• Support Windows and Microsoft 365 users.
• Manage Exchange Online mailboxes and distribution lists.
• Deploy and support devices/apps via Intune or Endpoint Manager.
• Carry out patching, monitoring and system checks.
• Troubleshoot network, printer, VPN and remote access issues.
• Keep clear ticket notes and update documentation.
• Escalate to 3rd line or vendors when needed with detail.

Skills

Windows 10/11

Microsoft 365 admin

Active Directory

Group Policy

Azure AD / Entra ID

Exchange Online

Troubleshooting

Customer-facing

On-site support

Tools

Intune

Endpoint Manager

Exchange Online

Job description

HartleyCo is seeking a 2nd Line Technical Support Engineer to join their IT team in Nuneaton on a 6 month contract, outside IR35. You will handle BAU support across a Microsoft environment, taking escalations from the service desk to keep users and systems running smoothly.

The role requires hands-on Windows 10/11, Microsoft 365, Active Directory and Exchange Online expertise, with on-site work five days a week in Nuneaton.