NHS 2nd Line IT Support Engineer (On-Site/Hospital)

Your World; Norwich; On-site; GBP 15,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Quick registration

24/7 support

Job summary

Your World is recruiting for an Endpoint Support Engineer to support NHS staff with 2nd line IT issues. The role is temporary, 37.5 hours per week, 9am–5pm, based in Office/Hospital environments. You will resolve incidents, manage assets, and coordinate with suppliers to maintain service levels.

Ideal candidates hold ITIL knowledge, Windows 11, AD and O365 experience, and can communicate clearly with non-technical users while maintaining a professional image.

Qualifications

• Degree or equivalent in supporting desktop hardware.
• ITIL Foundation certification or equivalent.
• Experience with AD, Windows 11, O365, Citrix and asset management.

Responsibilities

• Provide high-quality 2nd line support for NHS staff.
• Record, update and track work within the IT service desk system.
• Diagnose and resolve issues remotely or on-site to restore service.
• Prioritise incidents and document actions taken.
• Monitor incidents and escalate when needed.
• Liaise with third-party suppliers to resolve faults.

Skills

Customer service

Problem solving

Communication

Organisation

Work ethic

Flexibility

Education

Degree or equivalent experience in supporting computer desktop hardware

ITIL Foundation certification

Tools

Active Directory

Windows 11

Microsoft 365

Citrix

Sophos console

Asset management solutions

Job description

Your World is recruiting for an Endpoint Support Engineer to support NHS staff with 2nd line IT issues. The role is temporary, 37.5 hours per week, 9am–5pm, based in Office/Hospital environments. You will resolve incidents, manage assets, and coordinate with suppliers to maintain service levels.

Ideal candidates hold ITIL knowledge, Windows 11, AD and O365 experience, and can communicate clearly with non-technical users while maintaining a professional image.