Onsite 1st Line IT Support – Training & Growth

Apcoa Parking; Uxbridge; Presencial; GBP 23.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension scheme and employee discount

25 days holiday + 8 bank holidays

Training and development opportunities

Supportive team environment

Descripción de la vacante

Apcoa Parking in Uxbridge is seeking an IT 1st Line Support Analyst to join the onsite service desk. You will be the first point of contact for IT queries, logging and resolving incidents, and supporting users across Windows 10/11, M365, Exchange, and SharePoint.

This full-time, onsite role operates on a 5/7 rota with shifts from 6:00am to 11:00pm, offering structured hands-on exposure to real-world systems and support processes. Training and development opportunities are available within IT.

Formación

• Experience in IT support or service desk roles.
• Basic understanding of Windows operating systems.
• Familiarity with Active Directory user management.
• Networking concepts and troubleshooting basics.
• Strong communication and customer-focused approach.

Responsabilidades

• Provide first line IT support via phone, email, and ticketing system.
• Log, prioritise, and resolve IT incidents and service requests.
• Assist users with day-to-day IT issues and basic troubleshooting.
• Assist with Active Directory user administration (accounts, passwords, groups).
• Support Windows 10/11, Microsoft 365, Exchange, and SharePoint environments.
• Image and deploy devices using Acronis or similar tools.
• Deliver a positive customer experience while meeting SLAs.

Conocimientos

IT support experience

Windows OS

Active Directory

Networking basics

Communication

Organizational skills

Ownership

Problem solving

Herramientas

Acronis

Microsoft 365

Exchange

SharePoint

Ticketing system

Descripción del empleo

Apcoa Parking in Uxbridge is seeking an IT 1st Line Support Analyst to join the onsite service desk. You will be the first point of contact for IT queries, logging and resolving incidents, and supporting users across Windows 10/11, M365, Exchange, and SharePoint.

This full-time, onsite role operates on a 5/7 rota with shifts from 6:00am to 11:00pm, offering structured hands-on exposure to real-world systems and support processes. Training and development opportunities are available within IT.