1st Line Onsite Support Engineer

The Abbey; Manchester; On-site; GBP 21,000 - 26,000; Full time

Job summary

The Abbey in Manchester is seeking a Junior / 1st Line Onsite Support Engineer to join a growing MSP. You will work alongside experienced engineers, provide onsite user support, and learn a broad range of technologies.

This entry‑level role is ideal for someone starting an IT career, with training and progression to Service Desk, Senior Support, and Project Engineering. A UK driving licence is required as you will cover Greater Manchester.

Qualifications

• Entry‑level IT background with hands‑on experience or relevant training.
• Interest in MSP environments and readiness to learn on the job.
• Willingness to travel around Greater Manchester with a UK driving licence.

Responsibilities

• Initially focus on 1st Line onsite support and user troubleshooting.
• Assist engineers and learn how a professional MSP operates.
• Develop skills across devices, services and networks.

Skills

Hands-on IT experience

Technically curious

Good with people

Willing to learn

Tools

Microsoft 365

Windows 10/11

Active Directory

Entra ID

Exchange Online

Networking

Wi‑Fi

DNS & DHCP

Switches/ Routers/ Firewalls

Servers & cloud

Backups & security

Endpoint management

Ticketing/ PSA/ RMM

Job description

1st Line Onsite Support Engineer

Date Posted: 2026-09-19

Location: Abbey Hey, Greater Manchester, GB, M18 8

Application Deadline: 2026-10-18 03:36:02.483

Job Description

1st Line Onsite Support Engineer | Greater Manchester

Passionate about customer facing IT support? Looking to get your foot in the door with an MSP and build a proper career in IT? If so, please see below...

We're working with a growing Managed Service Provider looking for a Junior / 1st Line Onsite Support Engineer to join their technical team.

This could be an excellent opportunity for someone early in their IT career who has the right technical foundations and attitude but needs an employer prepared to invest in their training and development.

You'll be working alongside experienced engineers and getting exposure to a much broader range of technology than you would typically see in an internal IT role.

The environment covers:

• Microsoft 365
• Windows 10/11
• Active Directory & Entra ID
• Exchange Online
• Networking, Wi-Fi, DNS & DHCP
• Switches, routers & firewalls
• Hardware and software deployments
• Servers & cloud infrastructure
• Backups, security and endpoint management
• Ticketing, PSA & RMM platforms

Initially, you'll focus on 1st Line support and onsite engineering, helping users, troubleshooting technical issues, and learning how a professional MSP operates.

But the important bit is where it can take you. There's a genuine opportunity to develop through Service Desk, Senior Support, Project Engineering, and Consultancy / Architecture, depending on where your strengths and interests take you.

You don't need years of MSP experience. We'd be interested in somebody with some hands‑on IT experience, whether that's a junior support role, apprenticeship, college/university, internal IT, or another technical environment.

What matters is that you're technically curious, good with people, willing to learn, and genuinely want to build a career in IT. You'll be joining a growing MSP with experienced engineers around you, excellent training, and genuine technical progression rather than being stuck resetting passwords forever.

A full UK driving licence is required, as the position includes onsite customer support around Greater Manchester.

Job Description1st Line Onsite Support Engineer | Greater ManchesterPassionate about customer facing IT support? Looking to get your foot in the door with an MSP and build a proper career in IT?if so, please see below... We're working with a growing Managed Service Provider looking for a Junior / 1st Line Onsite Support Engineer to join their technical team.This could be an excellent opportunity for someone early in their IT career who has the right technical foundations and attitude but needs an employer prepared to invest in their training and development.You'll be working alongside experienced engineers and getting exposure to a much broader range of technology than you would typically see in an internal IT role.The environment covers: Microsoft 365 Windows 10/11 Active Directory & Entra ID Exchange Online Networking, Wi-Fi, DNS & DHCP Switches, routers & firewalls Hardware and software deployments Servers & cloud infrastructure Backups, security and endpoint management Ticketing, PSA & RMM platforms You'll initially focus on 1st Line support and onsite engineering, helping users, troubleshooting technical issues and learning how a professional MSP operates.But the important bit is where it can take you.There's a genuine opportunity to develop through Service Desk

• Senior Support Project Engineering Consultancy / Architecture, depending on where your strengths and interests take you.You don't need years of MSP experience. We'd be interested in somebody with some hands‑on IT experience, whether that's a junior support role, apprenticeship, college/university, internal IT or another technical environment.What matters is that you're technically curious, good with people, willing to learn and genuinely want to build a career in IT. You'll be joining a growing MSP with experienced engineers around you, excellent training and genuine technical progression rather than being stuck resetting passwords forever.A full UK driving licence is required, as