Online Team Leader

Morrisons; Livingston; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking dynamic Team Leaders to enhance their in-store Online teams. This role promises a vibrant environment where you will foster a culture of support and recognition while ensuring exceptional service delivery. You'll be instrumental in analyzing data to streamline operations and drive performance. With a commitment to employee development and a focus on fresh food, this opportunity offers a pathway to career growth in a leading supermarket chain. Join a team that values your contributions and provides a variety of perks to enhance your work-life balance.

Benefits

Flexible Shift Patterns

Six Weeks Holiday

15% Supermarket Discount

10% Discount for Friends/Family

Career Progression Opportunities

Subsidized In-Store Cafe

Competitive Pension

Healthcare Benefits

Discounts at High Street Shops

Family-Friendly Policies

Qualifications

• Experience in developing and leading teams for high performance.
• Strong operational knowledge of the Online department.

Responsibilities

• Lead the in-store Online team to deliver outstanding service.
• Analyze data to improve processes and ensure timely order delivery.

Skills

Team Leadership

Customer Service

Performance Management

Data Analysis

Relationship Building

Operational Knowledge

Planning and Organization

Job description

Are you good with people and a natural leader, or a great customer assistant looking for the next step in your career?

Do you have a helpful and friendly style, enjoy meeting new people, and going above and beyond for customers?

We're looking for Team Leaders to lead our in-store Online teams and drive our performance forward for our customers.

As an Online Team Leader, you’ll be the driving force behind our in-store Online team, and your role will include:

1. Create a team that delivers outstanding, friendly, and helpful service to all our customers.
2. Create an engaging department environment where colleagues are trusted to place customers at the heart of everything they do and actively contribute ideas for improvement.
3. Build a supportive and performance-driven culture where achievements and contributions are recognized and rewarded.
4. Analyze department data to identify opportunities to simplify and speed up processes, as well as identify risks and solutions.
5. Ensure all policies, procedures, and legal obligations are followed as specified by the company.
6. Take responsibility for ensuring all orders are picked, dispatched, and delivered within the required time scale, with a minimal number of substitutions.

In return for your hard work, we will offer you:

• Fully flexible shift patterns
• Six weeks holiday (including bank holidays)
• 15% discount in our supermarkets and convenience stores from the day you join us
• Additional 10% discount card for a Friend or Family member
• Career progression and development opportunities
• Subsidized in-store cafe or shop floor ranges
• Competitive pension and life assurance
• Healthcare/Well-being benefits including Aviva Digital GP
• Morrisons MyPerks with discounts at high street shops, cinemas, gyms, and more
• Optional Payroll charity donations
• A range of family-friendly policies, including 26 weeks maternity and adoption leave, neonatal, and fertility leave

We want to provide everyone with the opportunity to succeed in their role and career with us. It’s one of our main ambitions here at Morrisons, so this could just be the start of your Morrisons journey.

About you

You’ll be the kind of person who has:

• The ability to build and maintain effective relationships
• Experience in developing and leading teams, coaching to build competence and confidence for high performance
• Strong operational and technical knowledge of the Online department
• The ability to effectively plan, organize, and manage your own and your team’s workload
• The ability to work to strict deadlines

What happens next?

Click apply today to join our team — it only takes a couple of minutes! We’ll contact you soon, so please check your emails and phone regularly.

Please note: We will only recruit individuals who are over the school leaver’s age. To find out the school leaver’s age, please visit the following link.

At Morrisons, we want to ensure our recruitment process is fair and accessible to all. If you require support with completing your online application, please contact us at [e-mail]. If you need adjustments at the interview stage, you'll be given a local contact who can support you.

About us

We love providing our customers with a great shopping experience they won’t find anywhere else. We are one of the UK’s largest supermarkets, providing great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket.

We have lots of opportunities for you to play your part. Whether you want to make the freshest food or serve our customers, we’d love to meet you... We're Foodmakers and Shopkeepers, and together, we make Morrisons. What we make, makes us who we are.