Online Fulfillment & Store Ops Lead

Sainsbury's

Chippenham

On-site

GBP 36,000 - 48,000

Full time

15 hours ago

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Benefits offered by this job

Discount card

Annual bonus

Free food & drinks

Holiday entitlement

Pension match

Share scheme

Wellbeing support

Cycle to Work

Gym offers

Job summary

Sainsbury's in Chippenham is seeking an Online Manager to lead the in-store online service and coordinate a team of shoppers and drivers. You will ensure seamless operations, safety, and a high standard of customer experience across online and in-store channels.

The role requires proven line management in a fast-paced environment, strong customer service, and the ability to drive performance and KPI outcomes. A focus on scheduling, disciplinaries, and team development is essential for success.

Qualifications

Proven track record of delivering brilliant customer service and coaching colleagues to similar standards.
Experience leading a fast-paced, customer-facing team and driving performance.

Responsibilities

Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all customers.
Collaborate with other managers to ensure the success of the overall store shopping experience.
Manage performance, capability, disciplinaries, scheduling and pay for the team.