Online Delivery & Store Operations Lead

Sainsbury's; Oxford; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Discount card

Annual bonus scheme

Free food and hot drinks

Holiday entitlement

Pension

Share scheme

Wellbeing support

Cycle to Work

Gym offers

Job summary

Sainsbury's in Oxford is seeking an experienced in-store online manager to lead the delivery and picking team, ensuring a seamless shopping experience for online and in-store customers. You’ll drive performance, coach colleagues, and manage scheduling and pay with a focus on KPI achievement.

Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 - 08:00, and you’ll be part of an inclusive employer offering career progression and strong benefits.

Qualifications

• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience leading a team in a fast-paced, customer-facing environment with measurable impact.
• Operational leadership and responsibility for store operations in the absence of more senior managers.

Responsibilities

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers.
• Collaborate with other managers to ensure the success of shopping experience of the overall store
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Skills

Brilliant customer service

Coaching colleagues

Operational leadership

KPI focus

Disciplinaries handling

Job description

Sainsbury's in Oxford is seeking an experienced in-store online manager to lead the delivery and picking team, ensuring a seamless shopping experience for online and in-store customers. You’ll drive performance, coach colleagues, and manage scheduling and pay with a focus on KPI achievement.

Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 - 08:00, and you’ll be part of an inclusive employer offering career progression and strong benefits.