Online Delivery & Store Ops Manager

Sainsbury's; Glasgow; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Generous holiday entitlement

Pension - matched contributions

Cycle to Work

Wellbeing support

Job summary

Sainsburys is seeking an online store manager to lead our online picking and delivery teams, ensuring a seamless customer experience both online and in-store. The role requires hands-on leadership of shoppers and drivers, with a focus on safe operations and strong service standards.

You will work early shifts alongside other managers to drive performance, coach teams, and deliver consistent shopping experiences across channels.

Qualifications

• Proven line management experience in fast-paced, operational environments.
• Excellent customer service and coaching skills.
• Track record of meeting or exceeding KPIs.
• Experience handling employee relations issues (performance and absence).
• Operational leadership in store environments.

Responsibilities

• Plan and orchestrate the delivery of an online picking and delivery team to support the in-store online service.
• Be a visible leader, coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all customers.
• Collaborate with other managers to ensure the overall shopping experience of the store.
• People management, performance reviews, disciplinaries, scheduling and pay accuracy.

Skills

Line management

Customer service

KPI delivery

Operational leadership

Employee relations

Job description

Sainsburys is seeking an online store manager to lead our online picking and delivery teams, ensuring a seamless customer experience both online and in-store. The role requires hands-on leadership of shoppers and drivers, with a focus on safe operations and strong service standards.

You will work early shifts alongside other managers to drive performance, coach teams, and deliver consistent shopping experiences across channels.